New Member
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19 Messages
Bad Service
I had an in home sales person come to my house after a Direct TV call. She sold me on switching my cell phone to AT&T. She was supposed to bring over 4 new phones, do all the switching over and get a family plan.this appealed to me because I don’t have time. She came to the house a week later with all the phones but only gave me mine and left with others (very disappointing for my family). Reason I got was they were under an existing AT&T account. I switched my daughters line that night but it took me 2 hours because I was passed back and forth from departments. The other two lines I just got switched over after calling 4 times going threw them process with promises it will be done.
This all started in March and I’m still dealing with this. That sales person left the company and I was passed on to her superiors Robert Gelozin and Tammy Collins. This has been the absolute worst experience in customer service I have ever had. No communication at all. I call, email, leave texts and weeks go by before I get anything. Tammy promises to talk to me the next day but then another week or two go by and I pay too dollar waiting. I have a couple hundred emails (no exaggeration) I sent with no response. I had also asked for my phone back so I can leave AT&T and was told I would but this has been forgotten about. She really doesn’t belong in her job.
AT&T has been the worst experience I have ever had. No one knows what to do, departments pass you off to each other and there’s no continuity so I have to go threw the story and process every time I call. I would like some resolution to this problem.
Brady9699
New Member
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19 Messages
4 months ago
I did respond but not heard from you guys
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Brady9699
New Member
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19 Messages
4 months ago
Still waiting for private setting.
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Brady9699
New Member
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19 Messages
4 months ago
Seems to be typical with AT&T not responding and helping there customer
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Brady9699
New Member
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19 Messages
3 months ago
Now my bill is $300 when I was told it would $200 just a week or so ago. The problems never get fixed
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Brady9699
New Member
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19 Messages
3 months ago
AT&T has the worst customer service. The most horrible experience I have been theew
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formerlyknownas
ACE - Sage
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105.5K Messages
3 months ago
It's been over a month. I suspect AT&T is looking at the same information that you posted here and that we commented on. Whatever the in-home rep told you was not correct. As a new customer you would have been eligible for a deal on your phone. AT&T existing customers have to meet the requirements which would include trading in a previous eligible phone in order to get discounts off of a new phone.
If you if you would like further clarification from AT&T is to what's gone wrong and what you should be getting and aren't getting, you can file a Better Business Bureau complaint online. The complaint is forwarded back to AT&T upper management and someone will call you. The call will not appear to be coming from AT&T so please answer the phone.
If they can't, or won't, fix it at least they can explain why not
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Brady9699
New Member
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19 Messages
3 months ago
I’ve talked to the rep privately on a few phone calls and was assured things were fixed and conversation was terminated. I just got my bill and it’s over $300, they just don’t seem to hire anyone who knows what they are doing. I would love to get away from AT&T permanently
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Brady9699
New Member
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19 Messages
3 months ago
Filed a complaint and they did call. We discussed issues and she said she would fix, call back the following Tuesday to check in (we talked in the previous Thursday). Nothing was done as usual and I have not heard from her even after three messages. Katria Smith-Davis is just another AT&T employee that doesn’t follow threw.
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