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Brady9699's profile
Brady9699
#1 Star!
The 5th element!
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New Member

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19 Messages

Saturday, November 26th, 2022 2:29 PM

Bad Service

I had an in home sales person come to my house after a Direct TV call. She sold me on switching my cell phone to AT&T. She was supposed to bring over 4 new phones, do all the switching over and get a family plan.this appealed to me because I don’t have time.  She came to the house a week later with all the phones but only gave me mine and left with others (very disappointing for my family). Reason I got was they were under an existing AT&T account. I switched my daughters line that night but it took me 2 hours because I was passed back and forth from departments. The other two lines I just got switched over after calling 4 times going threw them process with promises it will be done. 

This all started in March and I’m still dealing with this. That sales person left the company and I was passed on to her superiors Robert Gelozin and Tammy Collins. This has been the absolute worst experience in customer service I have ever had. No communication at all. I call, email, leave texts and weeks go by before I get anything. Tammy promises to talk to me the next day but then another week or two go by and I pay too dollar waiting. I have a couple hundred emails (no exaggeration) I sent with no response. I had also asked for my phone back so I can leave AT&T and was told I would but this has been forgotten about. She really doesn’t belong in her job. 

AT&T has been the worst experience I have ever had. No one knows what to do, departments pass you off to each other and there’s no continuity so I have to go threw the story and process every time I call. I would like some resolution to this problem. 

ACE - Sage

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104K Messages

2 months ago

You never really stated what the problem is. I am guessing you are not getting a 25% discount. Even though you may have been a new AT&T customer it sounds like the rest of your family was not and therefore not eligible for the 25% discount.

Existing phone lines would also not be eligible for new phone deals available for new customers. I'm a little surprised this wasn't explained at the time that this person left with the three new phones. It's a question that should have been asked or offered by you when you first spoke to them about new customer deals.

You alone, as a brand new customer to AT&T Wireless would have been eligible, but just for your brand new line

Brady9699

New Member

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19 Messages

2 months ago

i was told that we would ALL get phones!!! I was lied to and nothing was done to correct the problem


What about the ad campaign same for existing AT&T customers 

ATTHelp

Community Support

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207.3K Messages

2 months ago

Hello, @Brady9699. Thank you for reaching out to us with your concerns about your current experience with the in home sales agent. This is not the experience we want for our customers. At this time, we would like to speak with you in private. Please click the message icon in the upper right corner and reply.

 

We look forward to speaking with you!

 

TT, AT&T Community Specialist

Brady9699

New Member

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19 Messages

2 months ago

Would love to talk about this., there is no message Ivón in upper right corner.

ATTHelp

Community Support

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207.3K Messages

2 months ago

Hi, @Brady9699. Were you able to see the message icon at the top of the page?

 

Let us know!

 

TT, AT&T Community Specialist

ACE - Expert

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24.1K Messages

2 months ago

Brady9699

New Member

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19 Messages

2 months ago

Yes.  Logged in and asked to have a chat off forum because my account info would be public

ATTHelp

Community Support

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207.3K Messages

2 months ago

Once you respond to that message, we will be in private setting instead of public, to protect your account information. Then you will be prompted to log into your account to verify your account

 

Let us know if you have any questions.

 

TT, AT&T Community Specialist

ACE - Sage

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104K Messages

2 months ago

At what point in your conversation with the original in-home rep did you tell him or her, that you were the only one who wasn't an AT&T customer, that the rest of your family was already AT&T Wireless customers? 

In the first conversation?  Or not till he or she came with phones? 

Brady9699

New Member

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19 Messages

2 months ago

From the start. She assured me it would not be a problem. They came to my house. I did not solicite this. 

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