AT&T Trade-in Program
I received my iPhone 12 a few days ago. I was returning an iPhone Xs, max value of $800 as part of the trade in program. I sent in my iPhone Xs to AT&T's return service, but received an email this morning saying my Trade-in materials would be sent in 5-7 days?
Why would trade in materials not be sent with the new phone. Why would there not be clear instructions on the process. Why would I receive this trade in email a week after my original purchase?
I assumed I would just clear my old phone and return it to AT&T. Did $800 all of the sudden just disappear now even though I have the tracking information? Or will I get my old phone back since it was "sent to the wrong place"? AT&T customer service has been of no help, I haven't been able to get a hold of anyone. And the USPS return label AT&T sent is ineligible for package intercept with USPS.
I currently have tracking info, serial number, IMEI, and the old iPhone is still attached to my Apple account.
UPDATE: Because I had the return tracking number and IMEI number of the trade in phone itself, AT&T was able to open up a case so that once the "Returns Warehouse" received the phone, they would then send it to the "Trade in Warehouse". They could use the IMEI number to track the phone/case.
I know this has been a common issue with customers, but it looks like if you have the IMEI number you aren't out of luck.