AT&T Trade In scam

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 

1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone.

i have initiated BBB consumer complaint and shall continue to look for more avenues to highlight this fraudulent practice by AT&T.

2. The customer service both in store and on phone has been pathetic and keeps people waiting for 45 min to 2 hours. AT&T needs to learn to respect the customers and stop the fraud.

Thank you