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New Member

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1 Message

Thu, Aug 13, 2020 10:39 PM

AT&T Trade in Program - Promo Code: TRADEINOFFER 20

I upgraded a new iPhone 11 Pro Max from Sams Club in McDonough, GA on June 12, 2020 or thereabouts.  I went there to purchase the phone outright and not trade in, as I was going to sell my immaculate gold iPhone 7 plus 32GB on eBay because I had just sold my husband's black iphone 7 plus 32 GB for $210 almost instantly.  When I got there, the wireless representative told me I should just trade it in, as the promotion I could get was $300.  So he processed the new phone for me and told me to keep my old phone, as AT&T would send me a mailing envelope to use to send it to them and my account would be credited within a few months after sending it in.

The envelope came on June 23, 2020 and I mailed it to AT&T the same day.  Now - it is August 13, 2020 and I get an $80 Rewards card from AT&T  Rewards Center in Coppell, TX indicating they were unable to confirm promotion eligibility and sent me $80 as the market value of my phone.  NOT IN MY MARKET!!!!! I can sell it on ebay for at least $200.  This appears to be false advertising!  The promotion code was:  TRADEINOFFER20.  Conf. # 20061620000890.  Phone serial #35925079924974.  What happened here?

ATTHelp

Community Support

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172.7K Messages

1 y ago

Greetings @mrsgris!

 

We can definitely provide you the answers on the trade-in promotion offer!

 

In order to utilize the TRADEINOFFER20 code, the iPhone 11 Pro MAX must be on a qualifying installment agreement as either a Port-In/ New Line add-on/ or Upgrade to an existing line. Also the new device must be activated on an eligible AT&T unlimited wireless plan.  

 

If the promotional requirements have not been met as mentioned above, the current retail value of your old device varies by it's condition. 

 

You can review our AT&T TRADEINOFFER20 article for more details, or you can contact our Trade-In Support team at: 1.888.445.6005 for additional assistance.

 

We hope this helps, and thanks for reaching out to the community!

 

Dwight, AT&T Community Specialist  

Contributor

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4 Messages

1 y ago

Typical AT&T bait-and-switch. I'm dealing with the same nonsense now. My pristine Galaxy S7, which was supposed to get me $150 or $5/month off my bill, was determined to be ineligible, and worth a whopping $35. I could've sold it on eBay for $120-130 in a heartbeat. Now, my phone magically becomes almost worthless and "possibly in poor condition", and somehow a promotion from 3 months ago no longer applies. And this is for a customer that has 5 lines with A&T and pays over $300 every month? Nice customer service, AT&T. It's crap like this that made me leave Verizon 6 years ago. Maybe I should look into going back to them or check T-Mobile. And trust me, it's not the $115 that bothers me, it's the underhanded, stab-me-in-the-back way they go about doing this and then don't care about fixing what's obviously wrong on their end. 

New Member

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11 Messages

9 m ago

The number they listed below is for a separate trade in department.  888-445-6005.  They are a third party and will not be able to help you.  i have called countless times to have this issue resolved and they tell you that only ATT can help.  And ATT will not help.  You will be lied to repeatedly because you do not have access to the recorded calls.  THIS IS A SCAM DO NOT DO THIS PROGRAM.  My heart goes out to the people that are elderly or not computer savy who do not have the knowledgebase to try and argue for their money.  i have not heard one successful story regarding this trade in program for a reason.  IT IS A SCAM. If anyone knows of a (Edited per community guidelines) pertaining to this, please let me know, i will donate.  i understand their litigation terms; however, lawyers can find their way around anything.  I will donate money to this cause.  Again the countless victims ATT has taken advantage of with this program with NO HLEP.  You will be told whatever the personnel on the other end of the phone wants to tell you and have no recourse when they lie because you will do not have access to the call history.  You will be told to take $350 to $250 and told "you wont get this offer again, do you want it or not".  If you decline they will basically cut you off and when you call back in refuse to help you.  The last representative i spoke with at the Trade in department was working his last day and he told me "it is a scam.  it is.  i a have seen so many people taken advantage of with this program.  it is designed to scam people.  i feel so bad for so many people."

LEAVE ATT AND GO TO STRAIGH TALK.  I KNOW IT IS MORE COMPLICATED TO SET UP IN THE BEGINNING BUT YOU WILL BE SO GLAD YOU DID.  DO NOT SUPPORT THIS ENTITY THAT SCAMS INNOCENT PEOPLE, ELDERLY, ETC.  YOU HAVE THE POWER TO DO SOMETHING AND EACH PERSON IS IMPORTANT.  LEAVE ATT DO NOT SUPPORT WHAT THEY DO. 

(edited)

Contributor

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4 Messages

9 m ago

Well, lo and behold, my complaint to the BBB worked! Within 3 days, AT&T office of the president reached out to me by phone and email, and the whole issue was resolved in a matter of 72 hours. Full credit for al 3 phones was given. I guess the squeaky wheel does get the grease. 

New Member

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1 Message

9 m ago

Great! I'm on the phone with AT&T now, dealing with the same thing. Went to the Sam's Club in Chesterfield, Mo. on Sept 27/2020. The AT&T rep told the same thing. Trade in your I-Phone 6 and get $300 off the new one. Sent the two phones in and waited.  Received a text on 1/22/21 stating AT&T received my phone's, I have 7 days to call them to sign up on a new plan in order to get any credit towards the new phones.  I called the AT&T number, the young lady I spoke with, stated the same thing, need to sign up on an unlimited plan in order to get a credit(not the $300, maybe $150).  Her manager(Ozzy) was supposed to call me, after our conversation, never did.  Called AT&T back today 1/27/21.  The lady I spoke with could not help me either, on her end, but did tell me Sam's uses a third party company called Highland (Edited per community guidelines). She said I would need to call them to try to get this resolved. 

(edited)

Varalakshmi

Former Moderator

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697 Messages

9 m ago

Hello @smh048,

Please be mindful about sharing your personal details like Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum, and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02, your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

Contributor

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3 Messages

7 m ago

l only got $26.00 for my S10+ which was in immaculate condition.  I am (Edited per community guidelines)!!!  False advertising for sure!!  

(edited)

Contributor

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3 Messages

7 m ago

I only got $26.00 for my S10+ Samsung Galaxy that was in immaculate condition.  I am (Edited per community guidelines)!!!  I could have sold it for much, much more.  I even paid it off to trade for over $400.  False advertising for sure.  They even said it had a cracked screen which it DID not.  It was so wrapped in bubble wrap that they would have had to taken a hammer to it to break it.  I will change my service provider as soon as I can.  

(edited)

New Member

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2 Messages

3 m ago

Currently on the phone also for the same exact issue!  WAiting to speak to the manager!  I guess I have to be a "Karen".   I have the actual receipt that shows that I should get the $300 credit.  Eventually they sent me a $35 gift card stating the phone is ineligible!!   The salesperson said that I qualified for the stackable credit.  So they literally put it on my receipt that I should get the $300 credit and only gave us $35!   

lizdance40

ACE - Sage

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89.5K Messages

3 m ago

@kjlvet

There was/is no $300 credit offer. 

The offer for trade in is either $350 if your phone meets the $35 eligibility AND is on the list of accepted phones.  Or $700+ for phones that met the $95 value, and were on the list. 

Since your phone got $35, it wasn't a phone that was on the list, so not eligible. 

New Member

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2 Messages

3 m ago

@Lizdance40-  yes there was in August 2020.  I actually have a receipt from the ATT store that has the $300 credit listed under the promos! So I bought a $999.99 phone and expected that the credits listed under the Promos part of my receipt would be added.  The red presents rice even called to verify that my son’s phone qualified for $300 when he traded in his phone and $300 for the upgraded unlimited services.  She said I would recive a $20 credit each month on my bills.  Since August, I have only recieved the one cred and they gave me a $35 gift card for the traded in phone.  The representative knew what phone we were turning in and they verified they recieved it.  As mentioned above, I’m not the only one this has happened to.  Good thing so keep all my paperwork to have proof :). I’m going to keep at them.  They sold me a phone with a receipt showing I would get a total of $600 credit. 

lizdance40

ACE - Sage

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89.5K Messages

3 m ago

I'll have to take your word for it since I can't see what you were seeing. What were the other requirements? Unlimited data, did you have to sign up online only?   The $300 credit deal I remember from the past was a one-time lump-sum credit and required an online only purchase.  

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