AT&T Trade in Program - Promo Code: TRADEINOFFER 20
I upgraded a new iPhone 11 Pro Max from Sams Club in McDonough, GA on June 12, 2020 or thereabouts. I went there to purchase the phone outright and not trade in, as I was going to sell my immaculate gold iPhone 7 plus 32GB on eBay because I had just sold my husband's black iphone 7 plus 32 GB for $210 almost instantly. When I got there, the wireless representative told me I should just trade it in, as the promotion I could get was $300. So he processed the new phone for me and told me to keep my old phone, as AT&T would send me a mailing envelope to use to send it to them and my account would be credited within a few months after sending it in.
The envelope came on June 23, 2020 and I mailed it to AT&T the same day. Now - it is August 13, 2020 and I get an $80 Rewards card from AT&T Rewards Center in Coppell, TX indicating they were unable to confirm promotion eligibility and sent me $80 as the market value of my phone. NOT IN MY MARKET!!!!! I can sell it on ebay for at least $200. This appears to be false advertising! The promotion code was: TRADEINOFFER20. Conf. # 20061620000890. Phone serial #35925079924974. What happened here?