AT&T says they'll accept Razr 40 Ultra for trade-in, but they dont. Paid off my phone for nothing, lost promo credits.
After some additional research, Im learning that the Razr+ hasn't been selling as well. This makes a ton of sense now that I know AT&T is saying it's eligible for trade-in, but its really not. Evidence: https://tradein.att.com/offer-details & https://drive.google.com/file/d/1bxYQuJTJy3YoPlUfmxK2Y8z6gMtVaKgs/view?usp=share_link
Most of my replies are being deleted or blocked, they wont even let me post pictures now that I've uncovered the truth…
They are getting hung up on the technical name of this years versions, when in actuality it seems like they don't want to buy them back bc reselling them might be just as hard. Gaslighting me to believe otherwise. Even if it was a mistake to list on he offer details, some sort of remedy or honoring because it’s still up, would’ve been appreciated. I’m just another loyal customer who they believe will stay regardless. Not the case.
Paid my phone off by misleading advertising. Now I'm being told there's no way AT&T will accept either the Razr+ or Razr 40 Ultra. BBB?
*photo of Razr 40 Ultra and Razr+ not being included on trade-in website
And before anyone says the Razr 40 Ultra and the Razr+ are different phones, Lenovo/Motorola would like to have a word.
Motorola's Razr+ Purchase Page: https://www.motorola.com/us/smartphones-razr-plus/p?skuId=917
*(scroll to the trade in offer, select motorola, Razr, and 3 options appear: Razr 2019, Razr+ 40 Ultra 256 GB, and Razr+ 40 Ultra 512 GB)
1) AT&T's trade-in doc. "Razr 40 Ultra" Fine print still unchanged.