New Member
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12 Messages
ATT return and restocking fee policy
I tried to return a 60.00 phone to the ATT store in Salem< Ohio within 6 days from the purchase. They told me there was a 55.00 restocking fee (that is over a 90% restocking fee). Most states set a max restocking fee at 50%. I told Josh that that was (Edited per community guidelines). He asked me to leave his store. This presented another issue. I was returning the phone for my brother who is a Vietnam COMBAT veteran. He has a hard time doing these things because of his PTSD. The store associate Josh was dirtying his diaper when my brother was killing Vietcong so that Josh could be raised free. You have to return the phone to the store you purchased it at. How do you do that when you were asked to leave.
Ok people, According to the Ohio Attorney Generals office, the ATT store must post their restocking policy visibly in the store. They do not!! Josh told me the return policy was on the back of the receipt. Sorry ATT that is not good enough according to the Attorney General!! Posting on the back of the receipt is no good because the purchase has already been made. If they have pulled this (Edited per community guidelines) on you, print the information out from the Attorney General web site and have at it. I have been a loyal customer of ATT for over 20 years. I will not make 21 years with them. Their customer service is the worst that I have ever dealt with. By the way, I am 66 years old and this was the FIRST time that I have ever been asked to leave a store. I might consider pressing charges against the store for intimidation.
Constructive
Former Employee
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32.9K Messages
4 years ago
he had every right to ask you to leave based on your own admission in you post you cussed at him when he told you the restocking fee,so you were the intimidator . based on your 2 edited per community guidelines (curse words) you probablu werent very nice to him. and before you respond by throwing the employee flag out im here on my own unpaid, and as a customer.
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formerlyknownas
ACE - Sage
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117.2K Messages
4 years ago
It is a $60 phone, if you don't want it you can recoup your money by reselling the phone to someone else on Facebook Marketplace or eBay
If the store was an authorized retailer, they are not owned by AT&T.
The restock fee has absolutely nothing to do with whether or not you, your brother, or your entire family is military or veteran. Once a phone has been purchased it cannot be resold as a new device, and loses a significant value.
(edited)
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Gary L
ACE - Expert
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16.5K Messages
4 years ago
You swore and were asked to leave. Where is the intimidation?
This might be a true statement, but it seems to have no relation to what your issue was. But somehow you are presenting it as "another issue"...?
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