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ATT promotional card issue
Hello, I have received a letter in the mail confirming my trade in phone was received and states " will be mailing an AT&T Promotional Card in the amount of $140.00" for the said phone and that the promotional card would be received within three weeks by mail. Well the card came, only one, and it was loaded with $70. I have tried talking to customer support but they are zero help and do not understand anything I try to explain to them. We had to pay $140 originally out of pocket because AT&T failed to take away the payments from my previous phone I already turned in. I am very upset and would just like to receive the money I was promised because it is indeed money I shouldn't have had to pay to AT&T in the first place.