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Abhijeetkedari's profile

New Member

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4 Messages

Friday, May 27th, 2022 2:35 AM

AT&T porting wireless service is not working

AT&T tried porting 4 numbers from T mobile to AT&T network but their service is not working properly on OnePlus phones and now they are not working to resolve at all. I spent 2 days just explaining the problem and no-one cares. AT&T is Worst service. I am regretting I left T mobile service.

New Member

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4 Messages

8 months ago

This  is their fake promise for example

New Member

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4 Messages

8 months ago

I never got that resolved or call back or anything

Fl_retire

ACE - Professor

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2.7K Messages

8 months ago

Is your OnePlus on the list of approved devices that will work after the 3G shutdown. Post your exact model that you have. Link below has the list of OnePlus phones that will work after the 3G shutdown. 

https://www.att.com/idpassets/images/support/pdf/Devices-Working-on-ATT-Network.pdf

ATTHelp

Community Support

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207.4K Messages

8 months ago

Now that you are a part of our AT&T family, @Abhijeetkedari, let's help you find why your devices aren't working on our network.

 

First, you will want to check the status of your port activation at Transfer your phone number. Sometimes we need a little more extra time when transferring a number from another carrier. If your transfer is taking longer than expected, call 888.898.7685 for assistance.

 

Also, when transferring your number from another wireless carrier or AT&T PREPAID:

  • If you start your number transfer in an AT&T store, your number will transfer to us within 1-3 business hours.
  • If you order your new phone or SIM card online or over the phone, your number transfer may take up to 3-5 business days to complete. Your old phone will still work until you activate your new AT&T phone or SIM card.
  • If you're transferring a non-wireless number, it'll take a minimum of 5-7 business days to complete.

Checking your transfer status is the first step in finding out why you don't have service on your phones now. Also, as @Fl_retire advised, it is possible that your OnePlus phones are incompatible with our upgraded network.

 

Make sure your device works on our network

  • First, find out if your phone works on our network. If you see it on the list, you're good to go.
  • Confirm your device is unlocked. Not sure how? Contact your current provider or the device manufacturer.
  • Be sure your device isn’t reported as lost, stolen, or involved with fraud at Stolen Phone Checker.

Learn more about transferring your phone when you stop by Use your own device with AT&T PREPAID. We want to inform you that on February 22nd, 2022, AT&T shut down the 3G network to enable our network to better accommodate next generation technologies and services.

 

For more information about what is required for a device to have active service over our network visit Act now - 3G is gone.

 

Try this and let us know how this goes. We want you to be able to use your service with us.

 

Lar, AT&T Community Specialist

New Member

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4 Messages

8 months ago

Issue has been resolved. AT&T sales person didn't use 4 transfer pin to transfer 4 number. Instead she used only 1 pin against all 4 number. Because of this problem we faced 3-4 days problem. 

ATTHelp

Community Support

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207.4K Messages

8 months ago

Thank you for the update @Abhijeetkedari. We're happy to hear that you were able to successfully port over your number.

 

We're here if you have any questions. Thank you contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

New Member

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1 Message

2 months ago

I am having the EXACT same issue. No one knows how to fix this.  It has been 2 days! What was the solution and who helped you?

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