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L

New Member

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1 Message

Tue, Nov 17, 2020 5:13 PM

ATT Phone Trade In - Never Received Trade in Materials and Can't Get Through to Customer Service

Does anyone have an email address for the phone Trade In Programs?

I ordered my materials two weeks ago, they never arrived, and when I track them online it says my phone is in transit to AT&T.


I have called numerous times (the line says its experiencing high call volume and then hangs up), tried to chat customer service (it will say there's a two minute wait time for hours), and went into TWO brick and mortar stores where the personnel said they couldn't help because I had already initiated the trade in online.  AT&T is the absolute WORST.

Can someone help here?

Constructive

Employee

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24.4K Messages

1 y ago

there is no email address, they dont do support via email

Employee

 • 

2 Messages

1 y ago

https://tradein.att.com/contact-us

You can use the contact form on the website above to request a replacement mail in package. 

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