Skip to main content
AT&T Community Forums
K

New Member

 • 

5 Messages

Thu, Oct 29, 2020 6:09 PM

At&t order status says shipped but they did not give item to fedex

Has anyone had a problem with getting the iphone 12 from at&t? I ordered online and immediately they said it was shipped to fedex. The fedex tracking page says it's still pending and is waiting for package from at&t. I have been on the phone with both fedex and at&t for days, finally at&t admitted that they didn't send the actual phone to fedex yet. They can't even give me an estimated date when they will! I have already paid a portion for the phone but it's been a whole week! At&t charged me for a phone I was supposed to get on the 23rd and now can't tell me when I will actually receive it! Has anyone else experienced this? If so, how were you able to resolve it? 

Responses

Constructive

Employee

 • 

15.8K Messages

a month ago

that immediate alert meant they created the shipping label

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

5 Messages

a month ago

The problem is that I can't even get an answer as to when the phone will be shipped, despite the fact that I preordered it way before and the at&t email specifically said "shipped on 10/22/2020." I have been charged for the first month+ yet I'm without a phone or tentative date.

New Member

 • 

3 Messages

9 days ago

Did you ever get this resolved because I am in the same situation.  FedEx has said pending for 4 days now

Get started...

Ask a new question