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Fri, Apr 3, 2020 2:56 PM


When I mailed my trade in phone, I forgot to sign and include the paperwork. What do I need to do to ensure I get full credit?


Brand User

New Member


120.6K Messages

2 months ago

Hello, @DenYou75,


Thank you for reaching out. We want to help make sure the trade in promotion is counted for you. Please dial 611 from your device or call 800.331.0500 between 7am to 10pm. You can also chat with us on the Contact AT&T Wireless page. Click on the preceding link and scroll down to CHAT LIVE.


Have a great week.


James, AT&T Community Specialist

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