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Aindick's profile

Contributor

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1 Message

Sunday, April 14th, 2019 11:49 PM

AT&T never got my returned phone. What should I do?

In February, I sent my phone in for the return program but AT&T apparently never got it. I called back in March and they said they’d look for it. I figured because I wasn't charged the $275 for the returned phone that everything was fine. Now I look and see that my bill includes the $275. I really don’t want to pay that much, especially because I sent the phone in and I have a picture of the box too. What should I do? (I did call again recently but all I’ve gotten was another case put onto my account; never got the case ID either).

Community Support

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232.4K Messages

5 years ago

Hello @Aindick!


Please click the Forums Inbox (envelope icon) in the banner and reply to the Private Message (PM) from ATTCares. Make sure to verify your requested account details so we may review your case.


I look forward to assisting you.


Lar, AT&T Community Specialist

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