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shskeen1's profile

3 Messages

Thursday, December 21st, 2023 2:02 AM

AT&T keeps cancelling my order

I’ve attempted to order online (with and without customer service help) a series 9 45mm watch six times. Each time, AT&T cancels the order after about 12 to 24 hours.  I’ve had my identity verified but it still gets cancelled. Last customer service agent (they’ve all be very helpful) said I had some red flags that he worked with Fraud to clear. Last order was on the UPS delivery truck when the “return to sender” notice was sent. I’m at a loss and so is customer service. Any thoughts other than I’m not supposed to have this watch?

Accepted Solution

ACE - Sage

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118.3K Messages

6 months ago

Yup.  Your best bet at getting any Apple watch is to go to a store that still has one on the shelf that will sell it to you. But otherwise they are being pulled and can no longer be sold as of today.

https://9to5mac.com/2023/12/18/apple-halting-apple-watch-series-9-and-apple-watch-ultra-2-sales/

3 Messages

6 months ago

Yep, I heard that. I’m hoping I got the order in on time, but that very well could be the problem. Thanks.

Community Support

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232.9K Messages

6 months ago

Hi @shskeen1, we understand that you’ve had trouble ordering the Series 9 45mm watch from AT&T. We're here to help.

Based on what you’ve described, it’s possible that there are some security concerns associated with your account that are causing your orders to be cancelled.

Please meet us in a DM, because we need some account related information, and let's get this sorted for you. We have already initiated a DM for you.

We look forward to speaking with you!

Thank you for visiting AT&T Community Forums!

-Sia, AT&T Community Specialist.

3 Messages

6 months ago

What platform is the DM?

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