ATT is #1 Predatory Practices & Fraudulent Promotions
I sent in my phone, it was received and processed in MARCH (per ATT support, the postal tracking, AND the ATT trade in status). It’s now mid August. I was told by support that my $1000 credit would be applied within 3-4 billing cycles. (Un)Fortunately, this is the second time I’ve been bamboozled by an ATT promo, and back then, a support agent also confirmed the mistake, yet nothing was done resulting in hundreds of dollars lost. This time, I’ve saved screenshots, records, everything. BBB is a great idea, also going to file with the FCC. Hopefully this will stop these predatory practices on customers.