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15.2K Messages

Wednesday, August 2nd, 2017 8:39 PM

AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!


I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim. 

If you are thinking, "I wish I would have enrolled when I first bought my device." Guess what, you can! You can enroll your device now, even if you bought your device 3 months ago! Don’t miss this opportunity, the Open Enrollment window occurs once a year. Open Enrollment ends 3/31.


Taking Advantage of AT&T Device Protection

If you have an AT&T Protection Plan or want to check out what is available, know your options!


Filing A Claim

Visit our Claim Center. It is fast and simple! You can even set up an alternative shipping address

Declining Deductible

Declining Deductible allows you to save up to 25%-50% off your standard deductible if you are claim-free for at least 6 months at no additional monthly cost to you. Wondering what to expect or what your deductible will be? Check out our claim process.

Once your claim is approved, it may take 3-5 business days for your device to arrive.


Protect YOUR Investment

Thinking about getting an AT&T Protection Plan? Check out the insurance options available to you


Don't Wait Until It Is Too Late!


1. Go to Account & servicesMy wireless.
2. Scroll to My Devices and select the device you want to manage.
3. Select Manage device & features > Get features for your device.
4. Scroll down and select a device protection option.
5. Follow the prompts to complete your change.


NoteYou only have 30 days to enroll from activation or upgrade.


Frequently Asked Questions:

• What is the cost of a screen repair?
• How many claims can I make?
• What devices are eligible?
• Answers to many other common questions


Visit our support page to get the answers to the questions above and more!


-ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Attachment



8 Messages

6 years ago

I really feel for you on that. Have you tried to talk to a supervisor on the phone with your insurance? I would try and hope for the best. Good luck. 



8 Messages

6 years ago

Sorry for the inconvenience



8 Messages

6 years ago

Terrible situation



1 Message

5 years ago

T&t will not fix my phone and i have insurance. Im behind on bill but been unable to use phone due to its broken and services were suspended then cancelled. They wont lower bill or just allow me to pay next payment only. I cannot get caught up nor replace phone!

New Member


26 Messages

4 years ago

So Since Apple raised their coverage prices on this year what’s the better alternative, Apple Care + or Asurion? Please help.  

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