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nread1's profile

New Member

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1 Message

Thursday, December 8th, 2022 3:23 PM

AT&T claiming never received my return device like many others!!!

I upgraded one of my three lines in August. A week later I sent the phone back in the prepaid package envelope. Received confirmation via email they received my device and now AT&T has the audacity to want to charge me $466 for an unreturned device.

I've seen many people on this forum being accused of that returning devices. Does anyone know what constitutes a (Edited per community guidelines) (Edited per community guidelines)??

Asking for a friend

Community Support

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230.7K Messages

1 year ago

Hi @nread1, this isn't the experience we want you to have. We're here to help look into what's going on with your return.

 

We'll need to continue this conversation in a DM, however. Our direct message to you will be found by click the chat icon in the upper right-hand corner of this screen. 


We look forward to connecting with you about this.

Dylan, AT&T Community Specialist

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