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The epic new Samsung Galaxy S21 5G is available for preorder now!

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Sun, Nov 15, 2020 4:18 AM

Att cancelled my order

I have tried order upgrades for iPhone 12 pros for two lines. Each times it’s cancelled saying they couldn’t verify it was me ordering them. I’m an att employee. Had att for 2 years now. No other issues with account that I’m aware of. What department can fix that?


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Community Support


144.8K Messages

2 months ago

Hi @lj_scott,


Thank you for reaching out. Let's point you in the right direction.


To better assist with your order, we recommend you speak to our e-commerce dept. on 866-267-4510. They are available 7am to midnight in your time zone.


Please reach back if you need further assistance.


Doyin, AT&T Community Specialist.

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