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MAD_AF's profile

New Member

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5 Messages

Thursday, September 8th, 2022 2:57 PM

ATT BRICKED MY PHONE WITH UPDATE - AGAIN + OTHER ISSUES

I have an old Samsung Galaxy 3.  AT&T pushed thru an update after I had said no several times.  

The phone went into an optimizing loop.

I spoke with several AT&T techs and we could not event get to the phone to factory reset. 

I thought my phone was backed up  to Google.  It wan't.   I lost several years of contacts, texts & notes.

So while that was happening, since my old phone uses the micro sd card which no new phones use, I purchased a factory reset identical phone on eBay.  

I did this so I could insert my sim card in the hopes I may have saved some data on that sim card.  I hadn't.

No sooner than I had set it up, AT&T pushed an update, bricked that phone and the same thing all over again.  The optimizing cycle of (Edited per community guidelines).

This time with the help of two ATT techs, I was able to do a factory reset but that meant all the data I had entered got wiped.

So after that, I started saving to both sim card and att contacts and an old school written in ink phone book for redundancy back up.

I also set the phone to NO AUTO UPDATES  

I did not install anything,

And it seemed to be working fine.

Then yesterday, I stated getting requests from ATT to update.  I never said yes.  I kept hitting the only other option:  ask me later.  I never allowed or gave my permission for the update. 

I just woke up and it seems ATT went ahead and ignored me and pushed thru that update while I was sleeping.

The phone is stuck in the ATT logo screen.  

Aka bricked.

When I first had this issue with the my original phone, every ATT person tried to blame it o Samsung. 

But this time I clearly noted the update was from ATT.

How they still pushed this update onto my phone with NO AUTO UPDATES checked and me not giving them permission to update seems to be violating my rights to have my phone not bricked by ATT as I in no way gave ATT permission to update. 

I may be able to get it to run in safe mode but am uncertain if that will work. 

I've been an ATT customer for over 30 years. My mobile number is my original landline number I had ported over. 

When ATT deprecated 2G, they sent me a new phone at no charge -- the one I'm currently using. 

I would not be in this mess if ATT had sent me a new phone I was willing to buy two months ago.  Because my billing address differs from my residence address, they would not send it to where I live.  Which is (Edited per community guidelines) as the sent my previous phone to my former residence that was not my billing address.

I said you can order anything on Amazon and they'll send it wherever you like so ATT's security concerns are moot.  Nope, the CSR still would not accommodate my request. .  Just endlessly maddening and stupid pointless rhetoric.

Also I tried to access my online account.  This one's golden:

I thought that at least I could download the last six months of my phone call records and have those numbers which were lost in my original bricked phone. 

I forgot my password so requested a new one via the login and they said it would be emailed to my account. 

But no, they texted the code.  I could not get the text because they bricked my phone.  I requested via ATT CSR's to please reset and email me the code.  They said they could not do this because of security issues they were having.   What a load of crap.  All my other accounts will use email for password resets.

It wasn't until I had this new used phone working several days later was I able to reset my password.  In what fricking reality does ATT exist in that when your phone does, they insist on texting you or calling you?  It's beyond stupid.  Even though you have an email connected to your account that they are supposed to contact you for things like resetting a password, they refuse. 

So during those several days that passed, my calls fell off the phone records as you can only go back six months.  Infuriating to say the least.

I pay for an annual  Skype account that lets me make outbound calls to mobile phones and landlines which I'v had for several years as a backup for situations like these.  It's been a great relief.  It was how I was able to unbrick my current phone but I can only make outbound calls. No incoming calls and even if I get google voice, inbound calls that are urgent or important would require me to be on my computer 24/7. 

I just called my phone via Skype and got my voice mail which is weird since I did not call the VM number.  I called back and now no calls will go thru. 

I tried to turn off the phone and it won't turn off. 

This is what happened before.  I had to pry it open and take out the battery and put it back in.  I had to do that numerous times on both phones to restart when trying to unbrick them.

No one should ever have to deal with this type of massive FUBAR that wrecks phones and ultimately destroys data, wastes hours of time making repeated calls and requests, tech help, etc., and leaves people in the lurch.  At the rates the phone companies charge, things should jus work without all the crazy.  

At the very least ATT should have just sent me a new 5G phone and I would not be back here in update (Edited per community guidelines) with a bricked phone - again. 

I have a pay as you go plan and am paid up. Considering all the days I've paid for phone service I could not use because ATT bricked my phone, I think a new phone gratis is the least they can do to make this right.  

But until then, I will have  to unbrick this phone again and anticipate this cycle of disruption that ATT will continue without my permission to push thru updates and brick my phone again and again cause me significant disruptions that put me at risk. 

I live near where there is a huge fire currently spreading and I  count  on my phone for emergency updates, evac info, etc.  That ATT has bricked my phone again is putting me in harm's way. 

New Member

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9 Messages

2 years ago

It is time to sue them for Fraud!!!! in a (Edited per community guidelines) isn't it?

(edited)

Former Employee

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32.9K Messages

2 years ago

The alleged rules are a civil rights violation!

have you even read the constitution? freedom of speech applies to government not private entities 

In the United States, freedom of speech and expression is strongly protected from government restrictions by the First Amendment to the United States Constitution, many state constitutions, and state and federal laws.Freedom of speech, also called free speech, means thefree and public expression of opinions without censorship, interference and restraint by the government.

last i heard these forums are not government run

New Member

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5 Messages

2 years ago

LOL  THEY CENSORED MY POST.  

Anyway, after another hour or more of calling ATT today, my phone is bricked, can't even be factory reset.  They literally killed a new factory reset phone.  And the don't care. 

I had bought a third identical phone as a backup so I was able to move my sim card to this 3rd phone and activate it.

I set this phone to NO AUTO UPDATES. But if ATT forces another update without my permission, they will have bricked 3 phones and I will be without a phone yet still have paid for service I can't access. 

When I asked the CSR person to speak to their supervisor re sending me a new phone as they had already bricked two with their forced updates within the last three weeks, the supervisor guy was rude, and when I asked who up the food chain I could speak with who had the authority to send me a phone, he said he cold not reveal that info and I would have to buy a phone and hung up on me. 

So after 30 years, I'm done with ATT.  If they had even tried to help me from the get go two months ago and sent the phone I was willing to purchase to my residence address, I'd still be a customer.  And I'd not be out $100 for replacement phones they keep bricking with their forced updates. 

They won't take any responsibility for this at all. 

Important to note: Most of the ATT guys I spoke with were really good and helpful;, everyone else, not at all.

New Member

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5 Messages

2 years ago

That should read:

Important to note: Most of the ATT  TECH  guys I spoke with were really good and helpful;, everyone else, not at all.

Former Employee

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32.9K Messages

2 years ago

LOL  THEY CENSORED MY POST.  

those were forum bots certain discussions or words are edited out automatically

Community Support

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232.1K Messages

2 years ago

Hello @MAD_AF, this is not the experience we want you to have. We want to get you into a DM to take your feedback.

 

Check the message icon in the upper right portion of the page and reply. In the meantime, gather your account information and details of your interactions, and we'll get started documenting your interaction. 

 

Again, keep an eye out for our Direct Message. Thank you. 

 

Alasani, AT&T Community Specialist 

New Member

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5 Messages

2 years ago

Too little too late - I already signed up with another service provider and will have a new phone in hand in a day or so.  

This should have been handled during one of the numerous phone conversations I have had with CSR's and techs over the last three weeks..

But to make a point:

Imagine if I walked into your house and saw you had three cell phones on a table and I smashed them with a hammer and bricked them.  You would expect me to replace them.  Not tell to you to F all the way off in CSR lingo.  

You intentionally destroyed my property by forcing updates on my phones that I did not give you permission to do.

That you would not even entertain sending me a replacement phone and just gave me the runaround, was a bridge too far.  

Never mind the cell service I paid for and could not access for several days and the  out of pocket $$ I had to spend on the phones you bricked.  

You are trying to brick this last phone. I'm hoping to stave off your attempts long enough for my new phone to arrive. 

Anyway, our divorce is final ATT.  I gave you every chance to make this right but you refused to do anything other than waste my time, destroy my property and insult me in the process.

No wonder John Oliver hates AT&T and makes a point of reminding us he does. I concur.

New Member

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5 Messages

2 years ago

Why would you keep buying the same phone over and over if you know it will be bricked by an update?

Former Employee

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32.9K Messages

2 years ago

@Zakatov i was wondering the same thing, its like sticking your hand in a fire over and over expecting not to get burned every time 

New Member

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5 Messages

2 years ago

I had no idea an update would brick a replacement phone.  I'm no psychic.

I bought an identical replacement phone because my sim card - a Micro sim card - is no longer the type used in newer phones which use Nano sim cards and therefore my sim card will not fit new phones. 

The Micro sim cards allowed you to save data on them.  I hoped I had saved contacts on the sim card so the only way to tell was to get an identical phone. 

My phone was 6+ yeas old with lots of use, some apps added and removed. 

Up until Aug, I never had an issue.

So after putting the sim card in the refurbished factory reset phone, I found out it did not have data saved on it.

I did not imagine another update would brick a phone with nothing on it.  But it did.

While I was waiting for the refurbished replacement phone to arrive, I thought I should cover my bases just in case there as an issue with the replacement phone since it was a pre owned phone so I found another identical brand new in the box one and got that as insurance. 

After ATT bricked the second phone, I moved my sim card to the third brand new version of the phone, did not install anything, kept it as minimal as possible. 

ATT pushed thru another update.  I thought It would brick the third phone but it did not.  Since I'd already paid for a month of service, I am using this phone unit my service runs out then will switch over to the new phone and carrier. 

Not that I needed to explain my reasons to people insulting me as to why i did this but there you have it. 

It was also explained in my OP. 

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