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Smhaines's profile



2 Messages

Tue, Jun 26, 2018 7:51 PM

Asurion replacement device activate

 What’s the app and the website or telling me I have to call is there another way to do this online I live in a very rural area and there is not another phone available 

New Member


1 Message


i need to activate new insurance phone android


Community Support


189.3K Messages


Let's help you get started with Signing up for the AT&T Device Protection Plan @!


To be qualified for the AT&T mobile insurance plan, you would have 30 days from the date of your new device activation or upgrade to sign up. 


If you have an AT&T postpaid account

  1. Log into your account via MyAT&T Website or mobile app. 
  2. Go to Account Overview to access the My Wireless section.
  3. Scroll to My devices & add-ons and choose a device to sign up.
  4. Select See add-ons I can get. 
  5. Then go to Device Protection to see the available options. 
  6. Select a insurance plan and follow the steps provided. 

Please know that Bring your Own Devices (BYOD)'s or pre-owned purchased devices may not be eligible for the mobile insurance program. 


Also, there is a Mobile Protection for AT&T Prepaid Devices that covers lost, theft or damage. 


You can review the articles above for more details about device insurance plans and what they cover. 


We hope this helps, and thanks for reaching out to the community!


Dwight, AT&T Community Specialist 

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