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1 Message

Fri, Jun 21, 2019 8:38 AM

After checking for software update, i still have android os 5. How do i upgrade?

I have a 9020a tablet, and it isn't updating like my phone is. What should I do?


Accepted Solution

Official Solution

Brand User



108.7K Messages

8 months ago

Hi @BillLa13!


We can help you with this!


First, let's make sure your device has an update available. You can do this by using our Troubleshoot & Resolve Tool. Just click the link, select your device, and then select Software Update under the Device/Software Issues section.


Let us know how it goes!


Cameron, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.