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J

New Member

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2 Messages

Thu, Dec 31, 2020 4:00 AM

Address for return

What is the address for the phone return in TN? I need to email the PO as they received my phone in system but it’s not going anywhere 

Responses

Brand User
ATTHelp

Community Support

 • 

147.6K Messages

2 months ago

Hi @Jobenn1,

 

Thank you for reaching out. We'd love to take a closer look into this for you.

 

To better assist, we want to know:

  • did you use the return label
  • what type of return are you doing, a trade in or buyer's remorse
  • when did you drop the package off at the post office

With more info, we'd be able to assist further.

 

Doyin, AT&T Community Specialist.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

2 Messages

2 months ago

I received a defective phone in November and had to wait until December to get a replacement. As instructed, I sent back the defective phone using the return label that was in the original box. It’s a smart label return that has US PS parcel return service on it. When I tracked the package back beginning December 14th, it states on 12/16 it was delivered to agent. The USPS employee told that UPS picked up the package from them so I have no way to track the package since it has left USPS hands! Pretty bad system we have going on here, just saying! 

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