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CustomerTwentyEight's profile

New Member

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6 Messages

Thu, Jun 2, 2022 5:45 AM

4052R Alcatel Smartflip drivers for Windows 10

Previously when I connected my Smartflip to my PC with Windows 10 it would appear in my menu.  I would select my phone icon and then be able to move items from my phone to my computer.  Today I had to restore my computer to an earlier point and now when I connect my Smartflip it no longer appears as a menu selection.  Some research through Devices and Printers shows message that "This device is not working properly because Windows cannot load the drivers required for this device."

Where can I find the correct driver download?

I found this list in the Alcatel site but my phone isnt present there.

https://www.alcatelmobile.com/support/software-drivers/

ATTHelp

Community Support

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204.1K Messages

6 months ago

Hello CustomerTwentyEight, let's get you pointed in the right direction on getting your 4052R Alcatel Smartflip connected.

 

Check to make sure that you have the most recent software update to ensure you have the latest features and device protection options.

 

1. From the Device Information screen, press the down button to highlight AT&T Software Update then press the OK button. Ensure Check for Updates is highlighted, then press the OK button to select. 

 

2. If an update is available, follow the on-screen instructions to perform the update. If an update is not available, press the OK button.

 

Use our Troubleshooting and Resolve Tool to get a more personalized solution if you're still not able to get connected.

 

Let us know if this helps, and thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist  

New Member

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6 Messages

6 months ago

That doesnt help.  The drivers are what my computer needs to detect and read this phone.  No amount of software put onto my phone will help my computer know whats plugged into it.  I need Windows drivers for this phone.  I dont know how to word this in any simpler terms.

New Member

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6 Messages

6 months ago

I found this page after hours of searching, but its a third party driver, not official Alcatel or AT&T

https://allusbdrivers.com/alcatel-go-flip-usb-driver/

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