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New Member

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2 Messages

Tue, Jan 21, 2020 10:24 PM

$300 Visa Reward Card

We got iPhones back in September 2019 on promo for BOGO and $300 Visa reward card but we never got the rewards card. Called rewards center who told me they couldn’t be of help since it’s past 120 days and said to call customer care who transferred me to Pedro with “ecom” who said that I DID QUALIFY for the promo but can’t issue me the reward card because it’s outside the scope of their dept and agreed to go on a 3 way call with Megan in rewards who referred me back to customer care who transferred me back to Erin with ecom who didn’t have any idea what she was talking about. The promo was obviously just to get customers to buy a phone. It was a ploy and a farce, a scam. A big company like this using this scheme and practicing false advertisement. Deceptive, unethical and illegal! May the law deal with you.

Responses

mobilemax

Employee

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796 Messages

a month ago

Hello,

Was this offer bundled (with internet or tv)? There were some online offers that were exclusive to Att.com orders and not offered through retail or phone purchases. The “Buy One, Get One” applies a credit for the second phone within 1-3 bills. The reward card sounds like a separate offer and you would general get a redemption email after the 14 day return/exchange period passed.

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

It was a promo att.com had in september 2019 for the iPhone 11s that launched that month. I got the credit for the BOGO but not the card. After eternal minutes of holding and research, this was confirmed by Pedro with their online sales dept, stated there was indeed such a promo and I qualified for the promo but said that rewards was supposed to issue the Visa card, who said customer care was supposed to take care of that and customer care said it was supposed to be online sales. We were on a conference call but no one could give me an answer. There was no supervisor or manager available to help. So after 2 hours of being on the phone I still didn’t get the promised reward card nor any clear answer whatsoever.

New Member

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1 Message

Hi chrisram...the same thing is happening to me and they can't even find the promo now for the $300 reward card. Do you have pdf or picture of this? If we don't get a resolution we should report to BBB. We are not the only ones being scammed on this. I am talking to AT&T as I'm typing this and still not getting a resolution.

New Member

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4 Messages

This is not an isolated incident and likely could qualify for a (Edited per community guidelines) suit at some point, if anyone had the time or energy to initiate that. It's ridiculous. I posted my similar story below. At least report to BBB as they have a collection of complaints on this and you can state what would be a satisfactory resolution. At this point, I'd settle for what I am owed and never have to deal with AT&T customer service again!

(edited)

lizdance40

ACE - Sage

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70.3K Messages

a month ago

The reward cards had to be redeemed/claimed online, they dod not automatically send to you.

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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70.3K Messages

a month ago

Iphone:

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

a month ago

The same thing happened to me! On August 28 (when I placed my order for phones and an additional line of service), I was promised via phone that this wasn't a scam and was noted in my file that I qualified and would get the reward. The one nice customer service rep I found promised me it would all work. Fast forward, the same situation as you - everyone agrees I qualified and should have received but say there is nothing they can do. They refer me to the same circular loop that you mention. They know after days and hours of exhaustion, their customers will just give up. Total scam! I'm reporting to the Better Business Bureau as there are already complaints filed about this that you can view.