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New Member

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3 Messages

Thu, Jan 16, 2020 5:29 AM

3 orders in a row had problems all w/in 2 weeks

I've had to place 3 orders in the last 2 weeks, so far I have been disappointed. No new phones. The 1st order had a glitch, according to the CSR. I had an order number and my bank account had a pending charge for 4 days. Then the charge dropped off and I was told the order never finalized on their end. Take 2. I placed another order, the screen said it wouldn't be delivered for months, May 2020. So I chatted with another CSR that ensured me that if I picked a different color I would get my upgrade phone in 2 to 3 days. So, I picked a color I am not fond of (thinking, no problem I'll get a cover I like). 4 days go by, my order keeps saying in process, and my bank account has my money on hold. Needless to say, I didn't get my order as stated on my confirmation. Tonight I checked again and my order is delayed 5-6 weeks. What??? I had a another problem with the phone I ordered for my Mom. I've never had so many problems with AT&T before. What's going on? It's not like the S10 is new anymore.

Responses

lizdance40

ACE - Sage

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70.1K Messages

4 weeks ago

Once there have been a couple of failed orders it is unlikely that an order is going to be shipped because red flags have gone up. I would suggest you either order directly from the manufacturer, I'm guessing Apple, or order from Best Buy, or place your order in a store for in-store pickup.

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New Member

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3 Messages

4 weeks ago

Update - 4th order problem. Was canceled because they couldn't verify me. Really? How did you try to do that? I've had the same account forever, since Cingular wireless. Can't Express my level of disappointment. I will be shopping around this weekend, they are forcing me to change carriers. Anyone out there have a good experience with a carrier???