Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Trade In and Get Rewarded!
xShyly's profile



1 Message

Monday, January 1st, 2018 1:37 AM

2 LG G5 H820, one is Nougat the other is Marshmallow

I have two phones that are the exact same, the LG G5 H820. My husband's phone is updated to Nougat, but mine refuses to update and say it's up to date for the 6.0.1 version. Obviously, that's not true. They're both AT&T phones. Mine crashes and freezes a lot, so I'm sending it back as defective. I will get a replacement with the same 6.0.1 software, but I want to know how to update it to Nougat.

Community Support


232.9K Messages

6 years ago

Hi there @xShyly,

Welcome to the Community Forums! Thank you for reaching out regarding your software update concerns. It is definitely important to make sure our devices are running at top performance. I will be more than happy to help!

To get started, I will need some additional information. Please send a private message to @ATTHelp with your account detail, a good contact number, and any additional details you feel will be helpful.

I look forward to your response. Take care and have a great day!

Denise, AT&T Community Specialist  

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.