Why can't they get my alarm permit info straight??
I had my DigitalLife install over a month ago and they still can't get my alarm permit/jurisdiction info right. I've called them no less than 6 times now starting before I even had my install. They've called the Police Department who's jurisdiction I'm in and confirmed that I'm in that jurisdiction and they keep saying they'll get it updated. Last weekend I called and the rep I talked to said he saw where my info was confirmed and said he would make sure the info was updated. I just checked, still the WRONG info.
To top it off I'm now getting emails from them, that I can't reply to, saying I need to input my permit info.
What does it take to get them to get the info correct???