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davidbk
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Administrator

Administrator

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445 Messages

Wed, Apr 27, 2016 8:47 PM

Welcome Digital Life customers!

Hello and welcome Digital Life customers!


We're happy to see you on AT&T Community Forums! If you have any questions about your Digital Life product or service, please feel free to post it here using the "Ask a question" button, and our community will be happy to help.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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davidbk

Administrator

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445 Messages

7 years ago

To get started with the Forums, click on Explore and select Community Tour.


Please check out the links below for more information:


AT&T – Digital Life FAQ
AT&T Community Forum Guidelines
Learn about ACEs
Forum How-To

 

If you have any questions about the Forums or need additional help, feel free to contact our Digital Life team @ATTDigitalLifeCS.

 

Thank you!

Contributor

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1 Message

7 years ago

My name is Leza , I just wanted to acknowledge to of the representatives that were very helpful to me, it was an late and long evening for me and I was concerned about my camera in my garage, I called the first time and the man on the phone, who was in Texas, was not helpful, nor patient with me, so I hung up with him and called again.

 

This time a very nice, friendly, patient, understanding, and kind, representative named "Gloria", I call her Ms. Gloria, who was so helpful, she guided me through the process of checking my equiipment, when I got iratated because I did not think that anyone understood me, she was '''Great", she listened, did not get inpatient with me, she kindly, checked on the information, then helped me get through the process, I was so happy and thankful to Ms. Gloria, that I had to let her Supervisor know that Ms. Gloria did an excellent job. 

 

At that point Ms. Gloria transferred me over to Ms. Connie, whe was so kind, Caring, and really very nice to talk with, she also was wonderful, and did an excellent job, of listening to me even though I am sure that she had other things to do, she kindly listen to me praise Ms. Gloria, so I want to say a Big Thank you to Ms. Gloria and Ms. Connie for caring about their customers, no matter what time of the day the customer might call.

 

Leza Turner

Contributor

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1 Message

7 years ago

Digital Life is doing the same as AT&T; bait and switch.  They send out bundle fliers at one rate then after you sign up, the rate doubles or tripples and when you call to get the issue straightend out, you better have a whole afternoon/evening to deal with the issues and then, there is no guarantee, as a matter of fact, you can be guaranteed that the issue will not be resolved to you satifaction--the rate you were quoted.  The representative handing my issues, denied the flier had the information that was right before me.  Needless to say, I am now, after over a month, trying to get some satisfaction.

Community Support

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7K Messages

7 years ago

Hello @loreef

 

We are listening and want to help you! I am sorry to hear of the issues you've experienced. We appreciate you trusting us to help keep your home secure. Our Customer Support Leadership would like to look into this matter. Please share a little more information by clicking here to send Digital Life a private message. In your message please include:

  • Your name
  • Account number
  • Address
  • Contact number
  • Details concerning your issue

Contributor

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1 Message

7 years ago

Buyers beware, their sales associates will completly lie to you and tell you everything you want to hear just to get the installer out to your house.  Then try to hit you with all kinds of hidden additional fees.  My bill was going to be 4x what the sales person told me.  I refused their install service and sent them packing.

 

I don't do business with liars.

Contributor

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1 Message

7 years ago

I signed up for Digital Life to take a chance on a new provider to my area and I am also an ATT cell and Direct TV customer, but unfortunately was grossly mislead. I Was told by the DL service phone rep when I signed up that the package I was getting for 39.99 which included the garage door opener with the security service. I was told it was required to get the garage door opener to get this monthly rate and free install.  Now I see my monthly billing is 39.99 plus a garage door opening monitoring fee. This was NEVER mentioned to me when I signed up for service. I should not have to pay this extra fee that I was never told about or had explained to me. I called DL and they said "sorry you were mislead but here is nothing we can do about the extra charges". Unacceptable. 

Community Support

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7K Messages

7 years ago

Hello @adica1

 

I apologize for the incorrect information you were given. The additional fee you are referring to is an add on package to control your garage door remotely. The $39.99 monthly fee would not include this ability.

Contributor

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1 Message

7 years ago

I would like to complement John (Jh187n) for his patience and time that he spent on the phone with my husband and I this evening 5/27/16

When I called Digital Life this evening about the red light on the battery, I had no idea that we needed to review the entire process on our APP. John patiently walked us through the process without a sigh, or a change of his pleasant tone and understanding.

We were both very pleased with such an outstanding example of customer service and hope that John will be the Professional Customer Representative who will be at the other end of the line, if we need to call Digital Life.

Contributor

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1 Message

7 years ago

I was happy with Vivant but my local AT&T store talked me in to switching based on 2 things, first, it would be bundled so I only had one bill, and 2nd, they would comp the remaing 3 months I was under contract with Vivant. SURPRISE...neither of those things were true.  I made 4 phone calls to them to try and turn the service back on since they suspended my acct for non payment 2 months before I was supposed to start getting billed.  first two calls I had to hang up after being on hold 20 minutes. 3rd call, I spent 30 minutes on hold after pressing 2 for billing questions, once someone answered i was told to hang up, call back, and press 5 for "retention".  my phone call to retention was a nightmare, 30 minutes of hold music, then Patrice came on, talked less than 5 minutes put me on hold again until phone was picked up by Jonathan in billing.He was nice enough and actually transferred me so I didnt have to call back to retention.  Next up was Primrose who was also very nice but said they could not honor the deal the sales and service ppl made.  I chose to stay for convenience of not having to have Vivant come back out, but needless to say I would not recommend this service to anyone.  Oh, that last phone call...2 hours and 11 minutes.  FML.

Contributor

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1 Message

7 years ago

Holiday weekend and my security system is failing.   Having to wait at home while things are updating or leave home without an alarm.   Plans are falling through as the clock ticks by.   What is a minor to a company like AT&T just trashed our plans.   Not happy about this at all.   Was a happy client up until this point.   ADT or Protect America never did this. just a cirle spinning around saying preparing support content.....

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