LizzyMyers's profile
LizzyMyers
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Teacher

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8 Messages

Tue, Oct 14, 2014 5:50 AM

Unable to change notification phone number

When I originally got DigitalLife over year ago we set up a phone number to receive notifications. Now I have canceled that number and I would like to change it to a new number. I have changed my cell phone number in all account settings and I'm trying to create new programs with notifications being sent to the NEW phone number but the only option it gives me as the OLD number. The only option I see is how to create a notification going to a new email address. Where can I go to update the phone number to which I want to receive notifications?

Accepted Solution

Official Solution

LizzyMyers

Teacher

 • 

8 Messages

8 y ago

You can change this option in your settings from the Desktop computer. Go to "My Account" then "Emergency Contacts" From there you can edit the people who have access. The primary account is the text number for programs. Always make sure this number is current

Community Support

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6.9K Messages

8 y ago

Hello @LizzyMyers!
From your post, it sounds as though your notification number may be the primary number on the account. Please click here to chat with a support specialist who can assist you in making this change.

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