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My Camara went out so I followed the steps for resetting it . After a few tries , no connection . I called customer support and they deemed the device DOA or faulty. After 2 hours and 7 mins on the phone they said they will be happy to replace it and send a technician in September . September ,yes I heard them right . Is there a way to have a Camara shipped and I ship back the faulty one ? Waiting approx 2 months is insane especially when you depend on a system to protect your love ones .