Tutor

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2 Messages

Wed, Jan 16, 2019 10:28 PM

Remove Digital Life Equipment?

I am a real estate agent with clients who just bought a house that has a Digital Life security system. There are multiple boxes within the unit and other random components plugged into walls, etc. My clients are not signing up with AT&T for home security. Does AT&T send technicians upon request to uninstall and take back the equipment? 

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Brand User

Community Support

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5.5K Messages

a year ago

@SFrealtor  Hello. No, we do not send technicians to uninstall and take the equipment. The equipment belongs to the homeowner. If the new homeowners do not want to utilize the equipment they can just unplug and remove the devices.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Brand User

Community Support

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5.5K Messages

a year ago

@SFrealtor  The equipment was purchased by the previous owner and contract fulfilled or extended at their new residence. The new owners can dispose of the equipment however they would like.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

a year ago

Thanks. So the $700 worth of security equipment isn't worth recouping to AT&T? Good to know. 

Contributor

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1 Message

a year ago

So how can you reset the zte tablet thatvwas left by previous owner where they can sighn onto it with there own network and not theatt digital life