Pre-Existing Digital Life Equipment - RIP IT OUT AND GO SOMEWHERE ELSE!
So, we purchased a home with a Complete Digital Life Package. The seller had it installed not too long ago (Less Than A Year). The Seller and I have tried and tried to transfer the service to no avail. They said, "He cancelled the service" and we had to "reactivate the service" to transfer it. We tried that. Even with a transfer, we were told we would have to pay the "one time transfer fee" which was equal to their new service costs. So, what they do is, they charge you the same price for a new service, EVEN THOUGH, we already have all new equipment. This is a total scam. He could have had installed on a Monday, then, on Tuesday, sold the house, AND, Transferred the account. So the equipment could be 1 day old, AND, we (the new homeowner) would have to purchase a whole new system under the guise of a "one time fee" which is 100% equal to the cost of a new system, i.e., the exact same equipment installed. Stay away from this. I read tons of review about the lack of service, the equipment pitfalls and bad service, and costs. I do plan on taking this up with our local state government (Ohio) and the Ohio Consumer Sales Practices Act. I will use all avenues, i.e, Facebook, Instagram, BBB, and other consumer watch dog agencies about this. I have never seen anything like this in my entire life. What's hilarious is I've already decided at this point to go a different direction but if I can keep just 1 single person/couple from buying this service and equipment, it will be worth the time to do so. My lord. We wanted to just avoid having to rip everything out and re-install a whole new system, and, we followed their instructions to a tee! Absolutely ridiculous. Terrible company, terrible service, terrible company Period. End Of Story. DO NOT BUY, DO NOT SUBSCRIBE, STAY AWAY. If you have any doubts at all, leave me an email address and I will share with you even more detail.