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NO SHOW for SCHEDULED APPOINTMENT
I have been an AT&T customer for as long as I can remember and I have never been so disappointed in the service that I received (or didn't receive) for my Digital Life Installation. I was scheduled for my installation on Jan. 25th to show up between 8-12. I rec'd a phone call around 10:30 saying that the tech was running a little behind, but he would be coming. . . so I extended my vacation day from 1/2 a day to a whole day. I started calling customer service at 1:00, called again around 2:30 again at 3:30 and each time was told that someone would be at my house to install my security system. . . .Finally at 5, I called for the final time and was conferenced in with the dispatcher and was told at that time there had been a scheduling issue. . .REALLY???? I wasted an entire day of vacation for nothing, needed to be at work due to this is a very busy time of year for me because I work in finance, and sat waiting ALL DAY LONG!!! The local AT&T gave me credit for the installation (which was very kind of them), but I am still not satisfied!!! I make more in a day than what I was credited on my account and I think more should be done! Once the appointment was rescheduled, and someone did actually show up . . . the tech that installed our door lock, did not have it working properly before he left because he said he was not responsible for adjusting the face plate and told my husband that he would have to get that working properly and he hit the road. I have to say I have never ever complained about anyone or anything like this, but burning the day of vacation upset me so bad that I thought someone needed to know. . . How will I know that this will get to someone within AT&T that actually cares about what has happened? Please respond to me if you in fact read this post. . .Laurie