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Contributor

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1 Message

Mon, Jun 18, 2018 5:14 AM

How to Uninstall Digital Life

I just bought a home that has an ATT Digital Life security system installed. The account is not active, and I cannot afford to have the package. The front door has a keyless, keypad entry. It does not work. There is also an outside camera. All of the doors and windows have sensors, and the keypad/control arms itself randomly. Are there any instructions as to how to remove all of this equipment? If I just start removing sensors, will it set the alarm off?

 

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Brand User

Community Support

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5.4K Messages

2 years ago

@gyt752utrak98  Hello. There is a main controller in the home somewhere, most likely a closet. You can unplug that and remove the battery and then you can just remove all of the items that you want to. Nothing will set the alarm off as it is not an active account, however, if you do not unplug the controller first you could have the siren go off in the home which will turn off after 5 minutes , but unplugging the controller will prevent that from happening. Sensors can just be popped off and everything else can be removed with a screwdriver. Let me know if you have any other questions.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Brand User

Community Support

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5.4K Messages

2 years ago

@Mav204  Yes, most can be used in a new home.

@jcarri  Are you trying to uninstall the system in your home or uninstall certain devices?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

Can you sell this equipment on eBay or it used in a new house

Contributor

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2 Messages

2 years ago

How many pieces of equipment do I remove?  Controller, thing in garage, pad, and thing inplug???

Contributor

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2 Messages

2 years ago

Uninstall the system. I need to know how many pieces of equipment.
Brand User

Community Support

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5.4K Messages

2 years ago

@jcarri  Hello. Unfortunately that is not something that we can tell you, as it all depends on which package the previous customer had or if they purchased any ala carte items or they may have taken some items with them. The number of items can vary greatly. There is a  main controller in a closet somewhere in the home and contact sensors on windows (they may not have put them on all windows) and either contact or recessed sensors in the exterior doors , and a keypad... those are the basics, however, they could of had more than this.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

I have a digital life system that I own but currently not active in my apartment. I am moving to a new location and would like to reinstall and activate this system with the additional upgrades accessories. How should I go about the process?

Brand User

Community Support

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5.4K Messages

a year ago

@DigLife  Hello. You can contact us via phone at 1-855-288-2727 option 5 and a specialist will be able to assist you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

10 months ago

I am SHOCKED that there is NO path forward when you acquire a home with AT&T Digital Life install.  Our equipment is in great condition and was expertly installed.  Now we have to tear it out on our own?

 

Epic fail, AT&T.  It's almost like C. Michael Armstrong never left...

 

Brand User

Community Support

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5.4K Messages

10 months ago

@TsoLremotsuCTTA  Hello. Are you referring to no option to activate the service, or just to have the equipment removed? We do not remove the equipment from the home as it was purchased from the previous homeowner.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

10 months ago

Activate the service.  We've tried calling, email, etc, but it looks like we have to start all over again and just pay $549.

Brand User

Community Support

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5.4K Messages

10 months ago

@TsoLremotsuCTTA Hello.  If you would please click on my user name and then click "Send PM" to send me a message with your name, address, and contact info , I will take a look and see if there are any other options for you. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

5 months ago

I have the same problem- I am being told there is no way to reactivate existing equipment from a prior owner and that I will have to pay $549 to replace the equipment thats already there. That's asinine. Is there anything I can do?

Brand User

Community Support

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5.4K Messages

5 months ago

@NewUser63431  Hello. I just responded to your private message

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

5 months ago

@TsoLremotsuCTTA Was anyone able to help you with this? I am being told the same thing by ATT- that if I can't force the prior owner to reactivate their account and transfer it to me, I have to pay the full $549. That's ridiculous.

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