How do I get customer service to actually help me?
I signed up for my Digital Life security system in March 2016. Before I had it installed I called to make sure the account could be transferred from my name to my room mates before installation. I was told it could easily be done even after installation. That it would take 24-48 hours. That was March 30th and I had it installed on April 2nd, and AT&T once again said they had a request in to have it changed. It is now July, and I have talked to many different people on many different occasions- no less than 5 times, closer to 10, and have always been told that a request has been in to change the name. On my last encounter, I was even lied to, being told that they had left a message on my room mates phone and she never called back, they read her correct phone number to me even. But her phone records show this is not true. I am at my wits end and want to cancel it because she has a 50% discount and I do not, this has cost me financially, and has been a terrible terrible experience. I clearly can not do anything to get help or honesty from AT&T.
Just be careful before you sign up for this service. I love the Digital Life program but the service makes it not worth it at all. I have exhausted all my options for trying to get help, so I feel like I have no choice but to cancel a service that I love.