*ALERT* - April 1, 2023 the Digital Life Community will be shut down. For questions please call 855.288.2727
Coffsoccer's profile



2 Messages

Tuesday, July 26th, 2016 11:33 AM

How do I clear Lock Out Mode from my front door lock?

Except for the master door lock code, none of the new codes I try to add will work even though they're accepted and saved in my account. I've added them from the keypad, my iphone and my computer, but each time I try to use one I get the message: lock out mode.   Customer Service had me delete and re-add them, saying the system would clear in a few minutes.  Having waited over night the issue still remains.

Community Support


7K Messages

7 years ago

Hello @Coffsoccer


I'm sorry you weren't able to get this resolved when calling. This is a setting of the door lock itself and not the Digital Life app. Please see the video below to change this setting.



Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.