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Coffsoccer's profile

Contributor

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2 Messages

Tue, Jul 26, 2016 11:33 AM

How do I clear Lock Out Mode from my front door lock?

Except for the master door lock code, none of the new codes I try to add will work even though they're accepted and saved in my account. I've added them from the keypad, my iphone and my computer, but each time I try to use one I get the message: lock out mode.   Customer Service had me delete and re-add them, saying the system would clear in a few minutes.  Having waited over night the issue still remains.

Community Support

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6.5K Messages

5 y ago

Hello @Coffsoccer

 

I'm sorry you weren't able to get this resolved when calling. This is a setting of the door lock itself and not the Digital Life app. Please see the video below to change this setting.

 

https://www.youtube.com/watch?v=DnB3IJ8Vyag

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