For the latest on our response to Coronavirus (COVID-19), click here.
Forgot password AND answers to security questions
I have Bellsouth.net email account. When I tried to change the password, I couldn't remember answers to one of the security questions. (Either I can't remember who I put as my favorite author or I am not giving the name in the same form I gave initially.) When I called the AT&T Help number (877-267-2988), the rep said I had to supply the telephone number or zip code on the account at the time I set up the associated email account - and I could only have ONE TRY! I've moved several times over the years and can't remember for sure where I was when I set this up, let alone the telephone number. I gave the one I thought it might be, but the AT&T rep said that wasn't it. Please help me, AT&T! I have given so many people and businesses that email address, it will be a nightmare to track them all down and change them. I can give you SS#, driver's license number - all kinds of ID. Is there hope for me? - Desperate in Chattanooga