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Sat, Jan 23, 2016 10:29 PM
5 months ago
5 years ago
There is no number or email I'm aware of to give you. However, if you'd like me to resolve your issue I'm here to do so. I've noticed that this is your only post to this forum, therefore I'm unaware of your issue. Our Customer Support Leadership can look into your issue, but need additional information to do so. Please share a little more information by clicking here to send Digital Life a private message. In your message please include:
As stated to you in your other post if your issue is still open and you'd like us to help you, please share a little more information by clicking here to send Digital Life a private message. In your message please include:
4 years ago
We are listening and want to help you! I am very sorry to hear what you have experienced. Our Customer Support Leadership would like to expedite the resolution of your claim. Please share a little more information by clicking here to send Digital Life a private message. In your message please include:
Dear Digital life,
I have been a digital life customer for over 2 years. Customer service is great esp these three folks care: ek938v (edwin) billing: wg966g (wayne) care: Pd031y (paul) - great job guys !! Paul took a lot of time to explain and help me.
I have had horrible experience with retention (which is in jamaica ? ). I wanted to talk to retention first they put me on hold then when I told them i wanted to speak with a rep they put on another hold...see pic below... !! I am so unhappy with my bill mix up that I want to go back to Slomans again. Never had any issues with Slomans.
I was charged for camera that I cancelled, put in into contract that I was already out of and put charges that should not be there. So frustrating.
I think i will go back to slomans !
i went ahead as digital life cs asked and privately emailed the information they asked in hopes of adding my employee discounts to my digital life account. i'll post any updates.
We are listening and want to help you! I am sorry to hear of your billing issue. We appreciate you trusting us to help keep your home secure. Our Customer Support Leadership would like to expedite the resolution of this matter. Please share a little more information by clicking here to send Digital Life a private message. In your message please include:
Please see my response to your private message.
Unfortunately, E.M.O. issues for all services (wireless, u-verse, etc.) are handled by the E.M.O. group. I'm not sure if you can enroll in any discount (wireless, u-verse, etc.) without a global account. https://emprateplan.edc.cingular.net/emo/
You must have a global account to access the site.
If you're having trouble complete the E.M.O. Enrollment Troubleshooting Form found on the support page of the E.M.O. website. Click Here.
Guess what ? After being hours on the phone my bill still reflects I am in contract and they never deducted the amounts they said they would. 3 hours of being on the phone got me no where !!
I dmed and still no response or help ! This is turning into a circus
AT&T digital life is irresponsible!!! My daughter passed out several times and we pushed the emergency buttons on the key pad..no one came! 3 hours later when I was at the hospital the fire department showed up at my house trying to ax down my door!!! Then 4 hours later the police department showed up😡for 8 years we had a false sense of security and they need to pay me back but instead they keep charging me😡and we no longer have their service!!!
Please see the response to your PM.
This has been one of the worst experiences with a company. I relocated to WI from California. I decided to install the Digital Life, which has become a on going nightmare.
I have had At&T techs here several times a month for a year. They never can find a major problem. We lose our internet, TV and phone at least 5 times a week. We always re boot the modem and it fixes it for a day. I had spoke with a tech about a month ago and he did soem troubleshooting. He told me to contact Digital Life. I did not do that immediatley since I have always had a security system with no problems. Yesterday, the tech tried to re boot the New modem (thinking that was the problem), and was not able to locate it. I mentioned what I was told about the Digital Life possible problem. He pulled the plug on the digital Life. I know have extremley fast internet and my TV's have not lost connection, It is obvious it is the Digital Life that is not compatiable with the Uverse system.
I have tried to no avail to cancel this security system which I will not use!! They want to send a representative out here to re do it. I was never told that it would slow down your internet and lose connection to the TV and phones. I have more than had it with this company. I call and get nowhere with Digital Life. The peron who installed it wanted to sell me his cameras becasue he was starting his own security business, he told me these cameras don't work. I should have seen the red flag that day.
I expect a cancellation of this contract, since it is not compatiable with your other products!!!
I need to find someone in this orginazation that can help with this most frustrating situation.
A Man...AT&T management are any of you being updated on all the Posts. Do you care if you loss customer ($$)... Today the Internet (Its real by the way) has more power to let many know how you react to problems. Your clients understand sometimes you have issues, it how you react to fix them. We all want to stay and have a good experience. I left and went to Simplisafe, now they have your money....
8 months ago
dont want CS to tell me to send my email and phone number over the internet....and your taking this private
I am trying to assist you and resolve the issue that you are having. If you do not provide me any information, than I am not able to assist.
Please see my reply to your PM.
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