Digital Life - Worst Experience for my wife and me. Extremely disappointed!
We thought this service would be a great addition to our already existing direct tv / uverse / cell service. So we made the call and discussed options with rep and got the process started.
First sign of internal disconnect was the incorrect items being shipped to our home. From there on it only got worse.
First technician spent 12 hours drilling holes in our brand new home to find out at the end of the day he could not complete and we would need an additional visit. This was disappointing as I had taken the day off work after waiting a month for service to be installed. Tech also left leaving our home a mess with drywall dust around every hole drilled and an attitude that was taken as it's your problem.
Second tech came out a few days later stating he did not know why the first tech did what he did, drilled more holes, installed more items and once again could not get system to work. Said another tech would have to come out. Extremely frustrated at this point and wife had to take another day off work.
Third tech came today looks around and started using profanity to describe the situation. I'm not sensitive at all but come on your in someones home with family. Tech moved main box and hours later I'm told the system will not work in this area. I now have a brand new home with a tremendous amount of holes drilled inside and out. Through stucco and drywall!
We are beyond angry at this point but I try to keep my cool. I call customer service to figure out next steps, on hold for 35 min rep picks up and I explain the situation, rep states I need to discuss with retention specialist. I'm confused but say OK if that the process. Note I wanted the service but am told it will not work. He explains this is the process. OK thanks, transfers call.
I get transferred to a message stating the department is closed and to call back another day.
AT&T this is despicable! Someone from corporate should call me and do everything possible to keep me from canceling all services. I run a company but I would not last 6 months if I treated clients this way.
To top it off I'm also told we would have another technition have to return to remove all equipment from home which means another day off work.