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bkrmhill's profile
Employee

Employee

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1 Message

Tue, Jan 12, 2016 9:36 PM

Digital Life Service Fiasco

Not the happiest but hopefully can find a solution.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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16 Messages

6 y ago

I am finally complete. Two days of no shows without being contacted? I had to take three days off from work. If I have the opportunity... Would not recommend your company! That was horrible and even my phone service gentleman who recommended you was embarrassed. Sad to say when he is one of your own employees. Account # **** . Btw/ you left me with a half of an install on the first day! That is not customer service! Just trying to complete what you started took days of no shows!

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Contributor

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1 Message

6 y ago

I feel your pain.... The worst experience that I've had yet.  

Installiation started on January 8th.  Service man received a call to go home at 9:00.  By the way... It started at 1:00.  He left with a room still not monitored and no camera was delivered. He the service man told me that I would be receiving a phone call from digital life explaining the situation.  By the way..... Still waiting as of January 12th. I called Saturday several times and on Sunday.  I finally got to talk to a supervisor who set up an appointment for Monday, January 11th between 1-4.  I called att at 2:00 on Monday to see exactly what time the service guy might arrive and with a camera as well.  I was told the appt. was now going to be on Tuesday January 12th.  Called to double check at 2:00 on the 12 th and was assured he would be here before 4:00.  Called at 4:00 and was told that it had to be rescheduled.  Do they not know how to use a phone???? Really!  I am so sorry that I even did this.  Never had a problem with ADT.  Then I called to cancel my land line in which I was told that my internet would now go up $5.00.  Is this written some place and I missed it?  Evidently, the right hand does not know what the left hand is doing and they do not seem to care.  Not a warm fuzzy feeling.  Asked who was in charge of this stuff.... Reply.... They did not know!  Confirmed!  Do not do this if you have a choice.... Horrible!

Community Support

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6.5K Messages

6 y ago

Hello @bkrmhill & @srenelehman

 

We are listening and want to help you! We appreciate you trusting us to help keep your home secure. Our Customer Support Leadership would like to expedite the resolution of these matters. Please share a little more information by clicking here to send Digital Life a private message. In your message please include:

  • Your name
  • Account number
  • Address
  • Contact number
  • Details concerning issue ( @bkrmhill )
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