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Tue, Dec 25, 2018 8:47 PM
Digital life app not working on Apple Watch 4 series. Any ideas how to fix this?
10 m ago
3 y ago
@fontp002 @Foreman11 @Will1971 we are aware of an issue and working with Apple to resolve the issue. It will be resolved in our upcoming release later this month.... Thank you for your patience.
2 y ago
@fontp002 @DaKANGDA Hello. Would you both try something for me please? Go into the settings on your iphone, scroll down until you reach Digital Life, tap into it... turn face id off via the slider. Go back to your Digital Life app , login with your info and check the remember me box. Then you go back to settings and enable the face id again within the Digital Life app.
Would you let me know if this solves the issue?
The main issue here is regarding face id overriding everything and this comes from iOS and not the app. I am hoping that this solves the issue for you both. Please let me know . Thank you
@DaKANGDA Hello. I have received some more information regarding this. I am being told that the phone does need to be within proximity of the watch in order for it to be able to log into Digital Life. The reason for this is that on the watch there is not a way to log into the Digital Life app and the phone uses your credentials to log in. If your watch was ever lost, then someone cannot utilize your watch and gain access to your Digital Life system. My understanding is that this is the same with numerous other apps due to protecting customers information.
@smbrown5 Hello. You have to go into settings and scroll all the way down until you see the Digital Life app and turn off Face ID inside the app
@parksandrec Hello. Is the issue just for arming your DL system? Can you please
“Tap – twice” on the Not authorized text and then Digital Life will show.
Let me know if that resolves it.
@fontp002 I am sorry to hear you having trouble using the Digital Life app with your Apple Watch. What specific issues are you running into. Are you getting any error messages, if so what are they?
Mine asks me to login on phone and check remember me. I have an iPhone X and login with Face ID. If I power cycle the phone and watch it will try to open but just goes blank or gives the circle loading but never finishes
@Will1971 - We are working through some software issues with the Apple watch right now, and will get them rectified as soon as possible.
I only see a black screen when I open the app on my Apple Watch 4.
Sorry for the late response. I ger a black screen when I open the app on my Apple Watch 4 with a circle spinning in the center of the screen.
Any ETA on when update for Apple Watch and DigitalLife app to work again ?
@DaKANGDA Hello. It will be this month. It's hard to give an exact date as once we submit the app release to the Apple and Google Play stores we wait for them to push the release...
It’s working again. However, when I don’t have my phone nearby the app in the watch ask that I login in the iPhone app using remember me. I have an IPhone X which uses Face ID to log in so I can’t do “remember me”. Any suggestions?
Unfortunately , I am in the EXACT same boat ... sorry ... wish I could help
Thanks for the suggestion ... I have done it . I’ll stop back to give an update
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