Digital Life, Don't

@LJ-856

I am sorry to hear of your desire to cancel and issues doing so. I would like to help expedite the resolution of your issue if you still experience problems cancelling or decide to keep the service before returning the equipment. If needed, please click here to send Digital Life a private message. In your message include your name, address, the best contact number, and the most convenient time to contact you.

I had the Digital service and loved it.  My spouse had an accident and we had to move to an apartment - the apt. has their own security system and I could not transfer the service so I had to cancel - I am trying to work with ATT to get help or relief from the cancel fee.  I have been with some form of ATT for over 25 years.  This whole process is causing me to rethink ATT in general - mobile, uverse or ANYTHING ATT.  I cannot seem to get anyone that can make these types of decisions AND cannot even get a good mailing address.  NOT A CUSTOMER SERVICE friendly company in this respect. I have made over 6 calls and 2 letters to where they said send them, no call except for them to call automated on a past due, relating to that cancel fee. I have never had this problem before I was introduced to ATT Digital.  I really wish I would have NEVER considered ATT Digital because now I don't even like my other services...

If ATT cares.......

I agree with Digital Life - DON'T

Another vote for DON'T

Our experience for servicing has been aweful.

Outside camera non-functions twice after 3 months. Require field service to fix. After 1st field service, cameras failed again 3 weeks later. Exact same problem repeated.

For the second occurence, cameras are still not working:

First service appt 8/20: no show, no call. Great I took off from work for nothing.
Second service appt: 8/22  no show, dispatcher called 1.5h into the 4-hour window and said no one can come. 

I have had the same expitience. they were supposed to install the system and could not complete it due to ATT Internet being out: made me reschedule no one ever showed up! i have made 4 more appts. and all no shows! I called repeatedly to cancel and they tell me I have to be held to the contract!!! I counter with but since they have yet to complete the job after 4 attempts the contract should be null and void since they failed after 3 months to deliver it in full. they keep wanting me to make another appt!!! Now i have to pay well over $700. to buy out of a contract that they never finished! I have since Taken out their system and am applealing in writing to their complaint dept> and will be canceling ALL my ATT products that totall some $400. a month!! Guess Att doesnt care about their customer anymore!

[Legal discussions are not permitted per the Guidelines]

@phallas

I am sorry to hear about your installation issues.  We are listening and want to help you!  We appreciate you trusting us to help keep your home secure and want to rectify this issue. Our Local Field Operations Leadership would like to expedite the resolution of this matter. Please share a little more information by clicking here to send Digital Life a private message. In your message please include:

• Your name
• Account number
• Address
• Contact number

Not only do we look forward to resolving this repair issue, but we will also use this opportunity to further improve our overall customer experience.  Additionally, I can assure you that if you called Digital Life Support, you spoke to someone in the US.  All of our Digital Life Support and Monitoring Centers are located in the US. 

@ hle999

I am sorry your camera and repair issue was buried the back and forth of the blog.  However, I am happy to offer you the same assistance you have seen me offer others on this forum.  

We are listening and want to help you!  Our Local Field Operations Leadership would like to expedite the resolution of this matter if you are willing to share a little more information by clicking here to send Digital Life a private message. In your message please include:

• Your name
• Account number
• Address
• Contact number

We look forward to hearing from you!

AT&T U-verse digital life system is slowing my internet with Cox Communication. I have upgraded to Cox 2nd to the top internet which is 100 mpbs and my internet continues to drop, run slow. I disconnected my digital life by unplugging the camera and my internet is now running fast again. I have called before without any assistance and would like to cancel my services without being charged a termination fee. I should not have to endure any inconvenience because your camera system does not coincide with my internet service provider! Your FB representative advised to contact the retention department for assistance. I contacted 855.288.2727 spent over 25 mins with Richard in the Nashville retention office for him to tell me there is nothing he or his floor manager can do. It will take 72 hours to escalate. Then I was threaten to be charged 400 termination fee if I cancel. 1st and for most I was never advised that your camera system uses bandwidth nor was I told it will slow my WiFi down at the time of installation nor the time of ordering service! That is not acceptable and I will not be punished for not keeping your services. Richard's solution was to keep the service and take the camera off my account, if I requested a camera that means it is required and taking it off is not an option. I would like this issue escalated, terminate my contract without termination fee as soon as possible! It is not as if I am canceling just because, I am canceling due to your services interfering with my wireless services. I regret trusting AT&T digital life with protecting my home and family!

I too was scammed into a Digital Life system. I went in to add a phone for my daughter and was talked into bundling phone, direct TV. Guy said he would throw in alarm for free at no charge. i told him i did not need an alarm but he assured me there would be not charges associated with it. A month later, I received a bill for $45/Month for an alarm that i didnt want. ALso the bundling is a joke, I now have three bills, one for direct TV, one for Phone, and one for alarm. Im going to cancell all of them!!!!!!!!!!!!!!

Do not even consider using this. We have had the system for a year until we switched back to ADT. System never worked, cameras worked intermittently, service techs either do not show up or show up hours later. Worst customer service and even the techs that have showed up late that could never figure out our issues said AT&T rolled this system out WAY before it was ready. This was the worst experience we have ever had with security systems. The last tech got into our ADT box we had before and cut 30 contacts and then tells me he was going to charge me 900.00 for thirty new contacts. AT&T refused to fix the damage. We are actually hiring an attorney over the damage and faulty equipment.  Avoid this company at all costs!!! L. West, Dallas, TX