Why is your customer service so bad?
I have tried over the last month to cancel the services to a home I no longer own. Yet I still get calls the system has been tampered with or that someone has broken into home or disconnected certain devices. I do not live there.
I also have tried to move that service to a new location and I have gotten so frustrated with those who are on the phone that I have felt often as though I am begging be your customer. That should not be so.
Finally, I see now that I have been billed for the full month of September when I should be prorated to the date I initially asked service to be cancelled, September 8th, 2016.
I will not pay that full amount and I am so upset at the poor customer service for this and my other AT&T services that I am considering dropping my wireless, Direct TV & DSL internet entirely (the latter was promised at 6Mb, but are lucky to get 1.5Mb).
What happened to your company?
Sincerely, Paul [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]