Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
A
Amar0815
20th Community Anniversary
#1 Star!
The 5th element!

New Member

 • 

14 Messages

Friday, April 16th, 2021 6:31 PM

Closed

Carbon monoxide detector

NEVER use the carbon monoxide detectors from this company.  I just had to get a new one because the old one expired and when I opened it the manufactured date is oct of 2016. I am sorry but a store wouldn’t get away with selling a carbon monoxide detector that was manufactured almost 5 years ago why would a company send one that was?

Amar0815

New Member

 • 

14 Messages

2 years ago

just an update for any who might care, I called to get answers about this and they told me it is a refurbished. Glad they refurbish something that is vital to safety in a house. 

jbeezely

Mentor

 • 

53 Messages

2 years ago

I didn’t realize they do that either. But from my brother who is a safety compliance inspector. This is common practice across the industry. And goes through the appropriate testing. 

Community Support

 • 

7K Messages

2 years ago

Good afternoon.

 

I wanted to clarify a couple of facts regarding our Carbon Monoxide sensors.

AT&T Digital Life does not sell or make available refurbished or used CO sensors. The usable life of our CO sensor begins when it is turned on for the first time and it should last approximately 7 years under normal operating conditions. Your CO sensor warranty nor the life of the CO sensor begins with the manufacturer date.

 

Your CO sensors have both an audible and visual end-of-life indicator.

They are:  

  • The red alarm light flashes two times every 30 seconds
  • There will be two quick beeps every 30 seconds

 I hope this information is helpful. Please let me know if you would like the testing procedures for your CO Sensor, and I will send them to you.

 

Thanks again. 😊

Amar0815

New Member

 • 

14 Messages

2 years ago

No that does not help. It is still a product that was manufactured in 2016. The last one I had was manufactured in 2013, and it was installed in 2017. It lasted roughly 4 years.  I am assuming this is due to installer error since it is within feet if not less to a gas hot water tank and furnace which is not recommended by the EPA. 

It is also concerning that your company can’t even keep information correct, one of your customer service representatives told me it was refurbished. Training for your representatives overseas might need to improve since they have labeled me a “problem” customer in the past and put it in the notes because I called concerning an issue I was having, they have told me to use the dashboard to problem solve my devices (sorry I am paying for a service I am going to talk to someone and not read from a website) and honestly they lack any customer service talking skills. 

I also love that putting a discussion on here eliminates an escalated call. Which I found out after making a complaint with the BBB concerning this.  

Community Support

 • 

7K Messages

2 years ago

@Amar0815   Hello. My apologies that you were provided any misinformation and I will provide this post for the agents supervisor to coach appropriately. We also do not label any customer as a "problem" customer as we value all of our customers. The CO detectors life span is from point of activation of the device which is 7 years, not the manufacturer's date. I am not sure if your first one failed after 4 years due to location of device or device malfunction. I am not sure what you mean by "putting a discussion on here eliminates an escalated call".. Would you like for me to have a specialist contact you?

Amar0815

New Member

 • 

14 Messages

2 years ago

Per the person I talked to on the 26th because I posted on the forum they canceled my escalated call that I requested on the 16th.

It’s also interesting that I have had multiple people tell me they don’t label customers as problematic customers but the tech that was at my house showed me it on their tablet. So what you and the others have said to me about not labeling customers is a bunch of bull. 

I have no reason to communicate with any agent anymore about this issue because all I get is the run around. 

After having your service for 8 years, moving the service to a new location and boosting about the service to friends and family I am now looking into other alarm system companies that don’t give me the run around and have better customer service. 

Community Support

 • 

7K Messages

2 years ago

@Amar0815  Hello again. Without having your account information I cannot check to see what transpired regarding the escalated call. I can assure you that we do not label any of our customers as "problem" customers in any system, anywhere. I do not know what the technician showed you, but I do know that we do not do that.

If you change your mind and would like for me to look into and resolve the issues for you, just respond back and then I will mark the post private so I can gather your account information without it being shared publicly. I do apologize that you had any issues with us as that is not the experience that we want for our customers.

Amar0815

New Member

 • 

14 Messages

2 years ago

Clearly you are the only one that does not want this experience with the customers because everyone else does not give a crap about customer service.

The lady I spoke with had my account open and told me it negated the escalated. So anything going forward about it would be a bunch of (Edited per community guidelines) to try to keep me as a customer.&n(Edited per community guidelines)p;

The tech showed me a screen that had my account and labeled problematic. So thank you for calling me a liar.&n(Edited per community guidelines)p;

(edited)

Community Support

 • 

7K Messages

2 years ago

@Amar0815  My apologies if you took my response as calling you a liar as I did not mean to infer that, just wanted you to know that we do not do that so I am not sure what the technician showed you. If you change your mind and would like my assistance, just let me know and I would be happy to help. Thank you

New Member

 • 

2 Messages

3 months ago

good

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.