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Cannot cancel Digital Life
I tried to cancel the home security system that we have used for 4 years. I called the ATT store to see if they would do it in person. The agent said it can only be done online. Then I reached out to the online chat. The agent said it can only be done via a call. So I called and pressed "6" which is for people who want to cancel the service without moving. I was put on hold for 35 mins. No one answered. So I hung up and pressed "5" this time which is for people who want to cancel due to a move. An agent answered my call within 30 seconds. After telling him my intention to cancel my account, he said he needs to do a "quick" transfer to the team to cancel. Then I'm back to the same situation now. It's been another 15 mins. I'm not sure what to do now. Why is it so difficult to cancel the service. I read a post that someone said he/she is going to hire a (Edited per community guidelines) to address it. The digital life agent responded immediately. I wondered if I need to do the same so I can get rid of the service. Anybody has any suggestions? Thanks!