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Sun, Apr 7, 2013 7:45 PM
Is anyone using this service yet?
6 years ago
I signed up for this about two weeks ago and it has been a nightmare ever since. At first, I thought I was going to be thrilled with the service! and then I started having issues, a lot of the same things everyone else is saying. low chirp volume, delayed camera response, low signal strength (no image) on cameras. So I talked with online chat support to get some assistance, and was APPALED at their level of customer care from two different individuals. I called to report them and the supervisor didn't seem to care that I was treated so poorly. I finally begged and pleaded enough for them to send a tech out to my house who messed with a few cords (was supposed to show up between 4 and 7, showed up at 8pm), but didn't seem to make a difference. I then called because I wanted to enhance some of my features, such as record a video or take a snapshot if motion is detected on my cameras. The lady told me "oh yeah no problem, I'll set that up for you". I logged in to my settings only to find out she didn't set it up even remotely close to how we had discussed. This same lady also told me she could adjust the volume of the "chrip", only to find out from another rep that is NOT possible. So she straight up lied to me. I've talked to customer care at least 10 times at this point in the short 2 weeks that I have had the system and they are not helpful. They either tell you they will help but can't, tell you they fixed it but didn't, or get rude and nasty. Not to mention, the key pad is the old school style... surely they could come up with a touchscreen device??!! ATT digital life has a lot of potential, but they are way too new to have all the kinks worked out. They also need to drastically improve their level of customer support, that alone is a deal breaker for me. All in all, I do not feel safe with my security system. If it wasn't for the entire day I had to take off work (installation took 12 hours!!!!) and the huge holes in my walls, I would have already told them to take the system out and go with another provider. At this point, I'm so tired of dealing with them, I might just switch and look at the holes anyway!
Hate to tell you this but your nightmare has just started.
Glad to hear you love your service!!!!! I loved mine for the first four months and then it started. I bought the full blown package. Now camera's don't work at all. Have had ATT's techs out at least 20 times working on them and still nothing. I get text telling me someone went into my lodge 24 hrs later. ATT has now been deleting my service calls. System is in the process of be pulled out. Maybe I am a isloated customer. Just strange that just one day everything stopped and they have no answer for it.
Took advantage of the free installation and equipment deal and added a few things. Installed and activated 2 weeks ago. Absolutley problem free. The installation guy was polite, knowledgeable and quick. Everything working as expected. Really like the iphone App. Helps me in the "did I or didn't I turn the alarm on" quandry. Key FOB helps me to wait until I leave and not have to worry about playing "chicken" with a 60 second timer.
Had ADT for 16 years previously. This is as good as or better. Front door autormation is great. I don't have to give numerous keys out to my children, the cleaning people etc. I see a lot of people worry about the chirp volume. It isn't very loud, but it is not a big issue for me.
So far, so good.
I realize that the OP was over a year ago, but it looks like this post lives on. My story.... We just had this system installed. It took one tech 14 hours the first day and he did not finish. ATT put us on the list to come back out 3 days later (confirmed by us the day before they were to come out). Then the day of, when no one showed up, we called and were notified that we were never on the list or we were taken off - couldn't quite get a straight answer. Told us it would be three more weeks until they could get us on the schedule. After talking to the supervisor, we were put on the list for that evening. Three techs came out and spent more than 5 hours here and got all but "one last thing" done that they couldn't do. Three days later and after being forgotten again, another tech came out to fix what they couldn't the last time. He was out for about 2.5 hours.
The install was a complete debacle. And as always, dealing with ATT if something goes wrong is just a beating! I get to deal with them on data and phone circuits, enterprise wireless, and other services. They are just such a behemoth and have so much bureaucracy that they are painful to deal with.
That said, after the install was FINALLY over, the system works well and the price is very competitive. Cameras are very slow to pull up, it's slow to arm or disarm, but I can deal with those problems as long as it keeps working well. Have had no issues in the two weeks it has been in place now.
We installed the system yesterday after using a few different security companies over the last 20 years. I HATE it. The fact that you cannot disable the chirp when setting AWAY or STAY is a problem for us. I am glad to read about the 30 day guarantee and need to confirm that's valid for us so I can shop other providers and switch. AT&T is unwilling to work on a solution for this issue. I know many people want a higher volume chirp. I want the option to disable the chirp, so when my husband leaves for work it doesn't wake me.
Further update, today the system is not working at all. Service is at my home now. Still now resolution on the chirping. We may end up disconnecting and going to another provider. What a waste of time.
5 Month Update
System has been working fine and recently self added the garage door controller to open and close the garage door remotely. As I already had the front door lock package, there is no additional extra monthly fee.
1.Make the chrip adjustable so all "too quiet" and "too loud" issues are resolved.
2.Lower camera prices -- but that's just me.
I recently had the AT&T Digital Life system installed. Everytime a door is opened a loud beep sounds and when the door closes another beep sounds (beeps come through the siren). I have kids and so doors are constantly opening and closing all day. The beeps are driving my wife and I crazy. Is there anyway to turn the door beep off or at least quieter? Even better would be an option to have it not beep during the day but beep at night.
I contacted AT&T Digital Life through the online chat method and they were able to turn off the door chime. Yeah!
Kudos to Digital Life support for solving the immediate problem.
(Ideally, this should be an option through the Digital Life application. Even better would be an option to have it off during certain times of the day and on at night.)
Primary communication channel is cellular and the backup channel in broadband.
Digita Life doesnt sieze the line it utilizes the cellular and broadband networks.
Well, you're incorrect.
The DLC control box basically has a cell phone inside it and THAt is the primary means of dialing into monitioring center. The back up is over your landline or in my case VOIP over cable modem.
Here are some proofs. Digital Life User Guide/manual page ii of viii has loads of information about both RF freguencies and radio controls AT&T radio controls provide a reliable communications link and fill an important need in portable wireless signalling.
Then on Page 1 of 62 there is a flow chart diagram showing DLC controller using one of its' antennae to communicate with AT&T cellular and then the dlc going over your moem/router to also communicate with network.
Page 3 gives a pictue of the main control unit and lables the parts including 4 antennae one of which is labeled 1. AT&T Clellular Data Antenna
How can we improve?
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