mdotcomin's profile

Tutor

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2 Messages

Tue, Aug 2, 2016 11:03 PM

AT&T Digital Life Worst Customer Service and Experience

I am very disheartened by your service in getting my service installed. First when the technician was trying to set up at my home there was some problem faced with my credit card. We waited to get in touch with billing department and were on wait on phone for 1 hour, but couldnt reach any one. Then I called the store and the manager Josh was pretty helpful. He got me connected to the billing and they mentioned that nothing could be done until i come back to the store and pay again. my Technician Brian was helpful too where he figured out a way to make my payment again from his att device and continued with the installation. However it wasnt complete. So now my old security system is disconnected, I dont have my digital life fully installed. I was expecting someone to show up the next day to continue installing but apparently dont think my house on high priority list for att. i got rescheduled to day after.

As if this wasn't enough - no one showed up on the reschedule!!!! When I called back they said they didn't have my appointment in the list!!!

So I reach out to Retention and Loyalty and he assures me that the installation will be taken care that day itself, but for logistical purposes he would be taking Customer Support on conference. Sure enough after another many minutes of wait the Customer Support got connected, the Retention guy wasn't there and Customer Support didn't know what was it about. When I explained again she said she would TRANSFER ME TO RETENTION AND LOYALTY!!!!!

To which finally exhausted I told her to just schedule an appointment again to pick-up their instruments and devices and fill up the holes in my walls.

I am very disheartened with your service and the fact that no one knows how to help me get started. If this is the situation when the system is not yet installed what will it be when it is installed and when I really need help.

I am returning the instruments and for which I have to stay back at my house one more time.

PLEASE DO NOT WASTE TIME. THEY DONT CARE ABOUT THE CUSTOMERS. THEY ARE COMPLETELY DISORGANIZED AND THE VARIOUS DEPARTMENTS ARE DISCONNECTED AND NOT IN SYNC.

Contributor

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1 Message

Il y a 6 y

Yeah after having this digital life after only 1 week the customer service is horrible. I haven't been able to get a hold anyone for 2 days now. Looks like I may be returning my equipment as well😡
mlr42002

Teacher

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18 Messages

Il y a 6 y

I am with you!!! If the system doesnt get fixed through this phone call that I have now been on for 52 minutes I am also cancelling.  It is frustrating when you cant even talk to someone willing to help.  One rep told me I had nothing to be upset about.

Community Support

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6.9K Messages

Il y a 6 y

Hello @mdotcomin

 

We are listening and want to help you! I am sorry to hear of the issues you've experienced. We appreciate you trusting us to help keep your home secure. Our Customer Support Leadership would like to expedite the resolution of this matter. Please share a little more information by clicking here to send Digital Life a private message. In your message please include:

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