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dcman7's profile
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3 Messages

Tue, Oct 13, 2015 2:15 PM

Are customers responsible for battery replacement?

When I first signed up for Digital Life, the technician advised me that I wouldn't be responsible for replacing batteries in any of the equipment.  He said I just need to call into customer care and that a tech would be sent to install new batteries.  After searching the forums, that doesn't appear to be the case.  Was I advised incorrectly by the installation technician, and are customers really responsible for replacing their own batteries in things like the door and window sensors?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



901 Messages

7 y前

I would say call CS and see what they say.  Wont hurt to ask.

Community Support


6.9K Messages

7 y前



Replacing batteries should be done by the customer. I apologize for the information you received. However, if you have a technician out for another issue they can and will replace any needed batteries at that time.

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