Get the new iPhone 15, iPhone 15 Plus, iPhone 15 Pro & iPhone 15 Pro Max from AT&T Now!
Troubleshoot your device issues

AT&T related help: File a complaint

dennis litton's profile

New Member


1 Message

Friday, July 8th, 2022 2:17 PM

You cancelled my phone number and I need to get a new one

My number quit working with $27.00 active amount for calls. ATT said they just cancelled the number and I would need to get a new sim card. Can they mail me a sim card credit me for the active balance.

Accepted Solution

Official Solution

ACE - Expert


64.6K Messages

1 year ago

No, they won't send you a sim card unless you order one. I'm guessing you had prepaid service and were using a phone not on the supported phone list. That's the only customers I know of that had their service cancelled. Whether or not they will credit your balance, I don't know, but you need to contact then directly. 

Not finding what you're looking for?