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Troubleshoot your device issues
Startestor's profile

2 Messages

Friday, December 29th, 2023 2:07 PM

Wrong ICCID on Connected Car account prevents internet connection

Somehow AT&T has entered the wrong SIM ICCID on my account for one of my cars. Regardless of the number of times I have called the Connected car support line, I always get transferred to the wireless group that deals with phones. Does anyone have a real number for AT&T Connected Car support to get this issue resolved?

Community Support

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232.8K Messages

6 months ago

Hey @Startestor, Thank you for bringing this to our notice, I see that this is concerning for you.  

Rest assured, we will work together to finding a solution.


We request you to reach out AT&T Connected Car customer support number is 866.595.1222. You can also learn more about the AT&T NumberSync for Connected Car feature, which lets you sync your smartphone number with your car, on their website.

I hope this helps you get in touch with the AT&T Connected Car support team and resolve your issue.

Thank you for contacting AT&T Community & Forums,

Andrew, AT&T Community Specialist

2 Messages

6 months ago

Andrew,

    Thank you very much. That got me to the correct support team that was able to resolve my issue. Happy New Year !!

Community Support

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232.8K Messages

6 months ago

Hey there! We are glad you were able to get a resolution from the appropriate department. We wish you a very happy new year as well.

Do reach out to us if you have any other concerns or questions for us in the future.

Thank you for visiting AT&T Community Forums!

MikeN, AT&T Community Specialist. 

 

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